Revenue Cycle Support Specialist in Brentwood, Tennessee at Iris Medical Group Management LLC

Why Join Iris Medical Group:

About Us: Iris Medical Group is a physician-owned medical company providing in-home primary care services. Our team, composed of Physicians, Physician Assistants, and Nurse Practitioners, works together to deliver affordable, convenient, and efficient care to patients in the comfort of their own homes. We are currently looking for a skilled and motivated Revenue Cycle Support Specialist to join our remote team.

Job Summary:

The Revenue Cycle Support Specialist assists with daily billing operations, claim follow-ups, and patient account resolution. This role supports the Director of Revenue Cycle by managing claims, reducing outstanding A/R, and helping patients with billing inquiries and payments.

Key Responsibilities:

• Claim & A/R Support
• Work claims in Athena’s “Hold” and “Manager Hold” buckets and resolve issues in a timely manner.
• Follow up with payers regarding unpaid, denied, or underpaid claims.
• Submit corrected claims and necessary adjustments.
• Document all actions taken on claims in Athena to ensure visibility.
• Patient Account Assistance
• Address patient inquiries regarding balances and billing statements.
• Process secure payments over the phone via Athena.
• Escalate complex or disputed patient concerns to the RCM Director.
• Team & Workflow Support
• Provide weekly updates on claim progress, A/R status, and denial trends.
• Assist in preparing reports or summaries for monthly reviews.
• Help identify recurring payer issues to prevent future denials.

Apply today to become part of a team committed to making post-hospital care seamless and patient-focused.

Job Details:

Job Type: Full-time

Work Location: Remote

Benefits:

We offer a comprehensive benefits package to eligible employees, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.

• Minimum of 3 years of experience in medical billing, claims follow-up, or A/R management.
• Hands-on experience with Athenahealth (AthenaOne) required, including claim worklists, payment posting, and patient account management.
• Knowledge of CPT, HCPCS, and ICD-10 coding preferred.
• Excellent communication skills for interacting with payers, patients, and internal teams.
• Detail-oriented, organized, and capable of working independently with minimal supervision.