Sales Administrative Assistant in Wilmington, Massachusetts at SonoSystems

Job Description: Sales Administrative Assistant

Position Summary

We are seeking a detail-oriented and customer-focused Sales Administrative Assistant to support our sales operations team in Wilmington, MA. This role is responsible for managing customer communications, preparing quotations, maintaining sales records, and providing administrative support to the sales organization. The ideal candidate will possess strong organizational skills, experience with SAP S/4HANA, and the ability to thrive in a fast-paced manufacturing environment.

Key Responsibilities

• Answer and manage the company’s main telephone line, directing calls to the appropriate departments and personnel.
• Respond to a high volume of customer email inquiries regarding quotations, order status updates, spare parts, and equipment information.
• Prepare and submit spare parts quotations using SAP S/4HANA.
• Assist sales representatives with the preparation and administration of equipment quotations as needed.
• Maintain and update the Equipment Quote Log and Open Order Report using Microsoft Excel.
• Manage and coordinate sales-related correspondence with customers and internal departments.
• Provide administrative support to the Inside Sales Manager and other sales team members as required.
• Participate in weekly sales meetings to review open issues, track progress, and identify process improvement opportunities.
• Perform additional duties and projects as assigned.

Qualifications

Required

• 3–5 years of experience working with CRM and ERP systems.
• 3–5 years of sales administration or sales support experience in manufacturing environment.
• Strong proficiency in Microsoft Excel and other Microsoft Office applications.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to work independently while effectively collaborating with a global team.

Preferred

• 3–5 years of experience working with SAP S/4HANA.Experience within a high-tech machinery or manufacturing environment.
• Spanish language proficiency.

Skills & Competencies

• Customer service orientation and professionalism.
• Strong problem-solving and follow-up skills.
• Ability to handle a high volume of inquiries while maintaining accuracy.
• Effective time management and prioritization skills.
• Team-oriented mindset with a commitment to continuous improvement.

What We Offer

• Opportunity to work in a dynamic, technology-driven manufacturing environment.
• Collaborative team culture with global interaction.
• Professional growth and development opportunities.
• Competitive compensation and benefits package.

Equal Opportunity Employer: We are committed to creating a diverse and inclusive workplace and welcome applications from qualified candidates of all backgrounds.