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Concierge in West Bloomfield, Michigan at M SHAPIRO REAL ESTATE GROUP

NewSalary: $21.00 - $23.00/hrEmployment Type: Full-TimeExperience Level: NoneMinimum Education: None
M SHAPIRO REAL ESTATE GROUP
West Bloomfield, Michigan, 48322, United States
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Job Description

Position Description:

JOB DUTIES AND RESPONSIBILITIES

• Leasing & Marketing: Guide prospective residents through the leasing process, ensuring they experience the exceptional luxury lifestyle that the community offers. Conduct tours, respond to inquiries, and convert leads into signed leases.
• Customer Service Excellence: Deliver the highest levels of customer service with a personalized touch, ensuring all residents and prospects feel valued. Address resident inquiries and concerns with prompt, professional solutions.
• Marketing Strategy: Collaborate in the development and execution of innovative marketing strategies to attract luxury-seeking residents. Highlight the communities' exceptional amenities and community experience across various platforms.
• Property Knowledge: Maintain an in-depth understanding of apartment inventory, rent pricing, lease expirations, and competitive properties. Stay informed about the local market and surrounding neighborhoods.
• Move-In Coordination: Oversee the lease signing process, ensuring a seamless experience for new residents, including scheduling appointments, completing paperwork, and conducting move-in orientations.
• Resident Relations: Build and nurture positive relationships with residents through ongoing communication, engagement, and assistance. Ensure all residents' needs are met and exceed their expectations to maintain high levels of resident satisfaction.
• Property Inspections: Conduct regular inspections of available units during the turnover process to ensure each residence meets the highest company standards. Work closely with maintenance to ensure units are ready for occupancy.
• Administrative Duties: Maintain accurate and organized documentation for all leasing transactions, including lease agreements, resident files, and necessary follow-up communications. Ensure timely and efficient reporting on leasing activity.
• Delinquency Control: Monitor rent delinquencies and assist in the follow-up process through phone calls, letters, and monthly statements to ensure timely payment.
• Office Operations: Assist in the daily office operations, including opening and closing procedures, maintaining petty cash, preparing daily and monthly reports, and ensuring the office is organized and presentable.

REQUIREMENTS AND SKILLS
• Experience: 1-2 years of leasing or real estate experience, with a strong preference for experience in luxury apartment communities.
• Education: Associate's degree preferred or equivalent experience.
• Customer Focus: Dynamic, outgoing personality with a passion for providing exceptional service.
• Communication Skills: Superior verbal and written communication skills with the ability to engage residents and prospects in a friendly and professional manner.
• Organization & Detail: Strong attention to detail with the ability to manage multiple tasks efficiently in a fast-paced environment.
• Technology Proficiency: Proficient in Microsoft Office Suite and leasing software systems.
• Sales Aptitude: Ability to effectively present and market properties to prospective residents, with a keen interest in achieving leasing goals.
• Reliability: Must have reliable personal transportation and be available to work flexible hours, including weekends as needed.

Job Location

West Bloomfield, Michigan, 48322, United States

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