Operations Manager in Tempe, Arizona at S.I.N. 360

Operations Manager

Overview
We are seeking a hands-on, accountable, and highly driven Warehouse & Operations Manager to lead our warehouse operations, including Receiving, Inventory Management, Quality Management, Compliance, and Order Fulfillment.
This is not a position for someone who simply manages from a desk. We are looking for a working leader who leads by example, takes ownership, and is willing to step in wherever needed to ensure the team and operation succeed.
The ideal candidate is an experienced warehouse or operations leader who understands that successful operations require discipline, urgency, attention to detail, accountability, and teamwork. You will be responsible for building a warehouse operation that is organized, efficient, compliant, and capable of consistently supporting our customers and the rest of the business.
This position offers significant growth potential for the right individual, with the opportunity to develop into an Operations Director as the company continues to grow.
What Success Looks Like
The successful candidate will:
• Take ownership of the warehouse operation and its results.
• Lead from the front and work alongside the team when necessary to get the job done.
• Establish clear expectations and hold yourself and others accountable for meeting them.
• Create a culture where doing things right, doing them efficiently, and doing them on time are non-negotiable.
• Identify problems before they become larger operational issues and take action to resolve them.
• Be willing to do whatever is reasonably necessary—from helping receive a shipment to solving an inventory discrepancy—to keep the operation moving.
• Build a team that is dependable, productive, organized, and committed to serving our customers.
• Continuously look for ways to improve processes, eliminate waste, reduce errors, and increase efficiency.
Key Responsibilities
Receiving & Inventory Management
• Own the inbound receiving process from arrival through inspection, documentation, system entry, and final put-away.
• Verify accuracy of Bills of Landing, packing slips, purchase orders, quantities, product identification, and other documentation.
• Ensure inventory is properly labeled, organized, located, and accurately reflected in the ERP system.
• Maintain strong inventory accuracy through cycle counts, investigations, and corrective actions.
• Identify and resolve receiving and inventory discrepancies quickly.
• Establish and maintain disciplined warehouse organization and location-control practices.
Quality Management & Compliance
• Develop, implement, maintain, and continuously improve the company's Quality Management System (QMS).
• Ensure warehouse processes comply with applicable company, safety, regulatory, and quality requirements.
• Perform and oversee incoming product inspections and quality-control activities.
• Identify, document, and appropriately manage nonconforming product.
• Lead nonconformance investigations and coordinate corrective and preventive actions.
• Maintain accurate quality and compliance records.
• Prepare for and support internal and external audits and regulatory reviews.
• Ensure employees understand and consistently follow applicable SOPs and quality requirements.
Warehouse Operations
• Lead the daily operation of the warehouse, including receiving, inventory control, order fulfillment, shipping, organization, and cycle counting.
• Ensure customer orders are processed accurately and on time.
• Step into operational activities when required to keep the team on schedule and customer commitments on track.
• Maintain a clean, safe, organized, and professional warehouse environment.
• Establish clear operating procedures and performance expectations.
• Monitor operational performance and address issues immediately rather than allowing problems to accumulate.
• Ensure equipment, work areas, inventory, and documentation are properly maintained.
Leadership & Development
• Supervision of 6 to 10 direct reports
• Lead by example and establish a culture of ownership, accountability, urgency, and teamwork.
• Train, coach, and develop employees to improve their skills and performance.
• Set clear expectations and follow through when expectations are not met.
• Recognize strong performance and develop employees with potential for greater responsibility.
• Build a team that understands that every person plays an important role in the company's success.
• Ensure the team can adapt to changing priorities and respond effectively when unexpected issues arise.
Process Improvement & Documentation
• Develop, document, and maintain Standard Operating Procedures (SOPs), work instructions, forms, and operational records.
• Identify bottlenecks, inefficiencies, recurring errors, and unnecessary costs.
• Implement practical process improvements that increase productivity, accuracy, quality, and accountability.
• Establish and monitor operational KPIs.
• Use data and root-cause analysis to make better operational decisions.
• Continuously improve warehouse processes as the company grows.
Cross-Functional Leadership
Work closely with Procurement, Logistics, Sales, Customer Service, Quality, Finance, and other departments to ensure the warehouse supports the broader business.
The Warehouse & Operations Manager must understand that the warehouse is not an isolated department—it is a critical part of the company's ability to serve customers, protect inventory, maintain compliance, and grow profitably.
Leadership Expectations
We are looking for someone who:
• Does not wait to be told what needs to be done.
• Sees a problem and takes ownership of solving it.
• Is comfortable working in the warehouse and getting their hands dirty when necessary.
• Understands that leadership means setting the example, not simply giving instructions.
• Holds people accountable while treating them with respect.
• Can remain calm and productive when priorities change or unexpected problems arise.
• Has a strong sense of urgency and follows through on commitments.
• Takes pride in an organized, accurate, and efficient operation.
• Is willing to step outside the traditional boundaries of a job description when the business or team needs help.
• Wants to build something better rather than simply maintain the status quo.
We are looking for a leader who asks, "What needs to be done?" rather than "Is that my job?"
Qualifications:
• 5+ years of progressive warehouse, distribution, or operations management experience.
• Demonstrated experience leading and developing warehouse teams.
• Strong knowledge of receiving, inventory control, order fulfillment, shipping, and warehouse processes.
• Experience with quality control, documentation, and compliance processes.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency with ERP systems, inventory-management systems, and Microsoft Office. Fishbowl system experience preferred.
• Demonstrated ability to establish processes, enforce standards, and improve operational performance.
• Strong leadership mindset with a demonstrated history of taking ownership and delivering results.
Preferred:
• Experience with FDA, State Board of Pharmacy, ISO, or similar regulated/QMS environments.
• Experience working with medical devices, dental products, pharmaceuticals, or other regulated products.
• Familiarity with Lean, 5S, Kaizen, or continuous-improvement methodologies.
• Knowledge of OSHA and warehouse safety standards.
• Experience developing and implementing SOPs and quality systems.
• Experience preparing for or participating in regulatory or third-party audits.
• ERP/WMS implementation or process-improvement experience.
Growth Opportunity
This position is intended to be more than a warehouse management role. The right individual will have the opportunity to grow with the company and develop into a broader Operations leadership position.
As the company grows, we expect this leader to take on increasing responsibility for people, processes, systems, compliance, inventory, logistics, and overall operational performance.
If you are the type of leader who takes ownership, develops people, solves problems, and measures your success by the success of your team, we want to meet you.

S.I.N. 360 has a wonderful culture where people value their work and appreciate each other for their contributions. We develop our employees so they can grow professionally by preferring to be promoted from within. We have an open-door policy with direct access to executives; we want to hear your ideas and thoughts. Our company believes that to be productive long-term, we must have a genuine work-life balance. We understand that employees have families and entire lives outside of the office.
S.I.N. 360 is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, age, national origin, disability, or any other characteristic protected by applicable law.
S.I.N. 360 runs a comprehensive background check, credit check, and drug test as part of our offer process.
S.I.N. 360 offers:
• Insurance coverage (medical, dental, vision, life, and disability)
• Flexible paid time off
• Paid holidays
• 401(k) plan with company match