Housekeeping Manager in Normal, Illinois at Tumi Hospitality Indiana

Position Description:

The Housekeeping Manager oversees guest room cleanliness, public areas, laundry support, team performance, scheduling, inventory, inspections, and guest satisfaction.

Key Responsibilities

• Manage daily housekeeping operations, including guest rooms, public areas, laundry coordination, inspections, and special projects.
• Lead, train, coach, schedule, and support housekeeping supervisors and team members.
• Monitor room status, productivity, guest requests, inspections, maintenance follow-up, and service recovery needs.
• Coordinate with front office, maintenance, food and beverage, human resources, and hotel leadership.
• Maintain standards for cleanliness, safety, supplies, linen, equipment, and guest room presentation.
• Support labor planning, inventory control, purchasing needs, and department cost awareness.
• Ensure compliance with hotel policies, safety procedures, sanitation standards, lost and found, key control, and guest privacy.
• Promote a positive, professional, service-focused, and accountable team culture.

Equal Employment Opportunity Statement

We are an Equal Employment Opportunity employer and consider all qualified applicants without regard to any legally protected status.

• Prior hotel housekeeping experience required.
• Prior housekeeping supervisory or management experience strongly preferred.
• Strong knowledge of guest room standards, public area standards, laundry operations, and housekeeping productivity.
• Ability to lead, train, coach, schedule, and hold team members accountable.
• Strong communication, organization, problem-solving, and guest service skills.
• Computer, email, scheduling, reporting, property management, or housekeeping system experience preferred.
• Flexible schedule required, including weekends and holidays.
• Must be professional, reliable, detail-oriented, and safety-focused.

Schedule

Flexible schedule required. Must be available to work weekends, holidays, mornings, evenings, and overtime as needed based on hotel occupancy, staffing needs, and business levels.