Service Technician in Brookings, South Dakota at Bower Ag, LLC

Position Summary: The Service Technician is responsible for installing, maintaining, troubleshooting, repairing, and optimizing dairy equipment and related mechanical, electrical, automation, refrigeration, and specialty systems while delivering high-quality customer service and maintaining the highest safety standards. This role supports customers through preventative maintenance, diagnostics, emergency service, system upgrades, and technical problem-solving under the direction of the Service Manager. Technicians advance through a competency-based career progression framework that recognizes technical expertise, leadership, performance, and contribution to operational excellence.

Objectives: The role focuses on delivering safe, high-quality service that supports customer uptime and operational efficiency while maintaining accurate documentation and compliance standards. This position requires strong technical skills, professional customer communication, teamwork, continuous learning, and a commitment to operational excellence and technical growth.

Essential Duties and Responsibilities:

· Perform preventative maintenance, inspections, diagnostics, troubleshooting, repair, installation, commissioning, startup, and optimization of mechanical, electrical, automation, refrigeration, vacuum, pumping, and specialty systems.

· Assess, troubleshoot, and repair dairy refrigeration and related equipment, including compressors, pumps, vacuum systems, cooling towers, boilers, and associated control systems.

· Utilize knowledge of 24VDC, 24VAC, 120VAC, and three-phase electrical systems to complete routine electrical diagnostics, repairs, adjustments, and installations.

· Maintain compliance with manufacturer specifications, company standards, safety policies, environmental regulations, and applicable codes while ensuring safe work practices in all environments.

· Deliver professional customer service by communicating system conditions, repair recommendations, technical findings, and service outcomes while managing customer expectations.

· Complete accurate and timely service reports, work orders, documentation, inventory tracking, parts usage records, labor entries, diagnostics, and corrective action reporting.

· Manage time efficiently while balancing service priorities, administrative responsibilities, and emergency response requirements.

· Participate in emergency on-call service rotations and respond to urgent customer service needs as required.

· Maintain tools, service vehicles, equipment, inventory, cleanliness, and professional appearance in safe and operational condition.

· Collaborate with technicians, managers, vendors, and support teams to resolve customer issues and support operational success.

· Mentor and support developing technicians while participating in technical training, continued skill development, knowledge sharing, and advancement of technical standards and best practices.

· Adapt productively to changing priorities, technologies, customer needs, and business demands.

· All other duties assigned.

Skills and Abilities:

· Strong mechanical and electrical aptitude with the ability to troubleshoot, repair, and maintain dairy processing systems and related industrial equipment.

· Understanding of industrial electrical, pneumatic, hot water, refrigeration, motor, compressor, gearbox, and pump systems.

· Ability to read and interpret technical manuals, schematics, diagrams, and service documentation.

· Experience using diagnostic tools, specialty equipment, and preventative maintenance procedures.

· Strong problem-solving, analytical, organizational, and time management skills.

· Clear and professional communication skills with customers, supervisors, and team members.

· Ability to work independently, collaboratively, and adapt to changing priorities and technologies.

· Proficiency with computers and mobile devices for service documentation and communication.

· Commitment to safety, operational excellence, continuous learning, and customer service.

· Ability to mentor and support developing technicians while contributing to training, process improvement, collaboration, and technical growth initiatives.

Experience:

· High school diploma or equivalent required.

· Minimum of 3 years of industrial maintenance experience required.

· Knowledge or experience in dairy service, three-phase electrical systems, low-voltage controls, refrigeration, automation, robotics, and pneumatics is preferred.

· Ability to work in agricultural, industrial, and customer environments with frequent standing, lifting, climbing, kneeling, and equipment handling.

· Valid driver’s license with acceptable driving record required.