Porter in Auburn, Massachusetts at Patrick Motors Inc

Service Porter / Valet

The Service Porter/Valet is responsible for providing a welcoming and professional first and last impression for customers visiting the dealership’s service department. This position greets customers, assists with vehicle drop-off and pick-up, parks and retrieves customer vehicles, moves vehicles throughout the dealership, and helps maintain an organized and clean service drive and parking areas.

The ideal candidate is dependable, customer-focused, organized, safety-conscious, and comfortable working around and driving a variety of vehicles. The ability to work efficiently in a fast-paced environment while maintaining a positive and professional attitude is essential.

• Greet customers promptly and professionally as they arrive at the service drive.
• Assist customers with vehicle drop-off and pick-up, including valet services as needed.
• Safely move, park, and retrieve customer vehicles throughout the dealership and designated parking areas.
• Drive vehicles to and from the service drive, service stalls, parking lots, and other designated areas as needed.
• Properly tag and identify customer vehicles to ensure accurate vehicle tracking and prevent duplicate tags.
• Retrieve customer vehicles promptly when service is complete or when requested by the service team.
• Ensure customer vehicles are parked in the appropriate designated areas and that the service parking area remains organized.
• Create and maintain key tags for service vehicles.
• Ensure appropriate floor coverings and other protective materials are properly placed in vehicles before service work begins.
• Assist with maintaining the service drive, parking areas, and customer-facing areas in a clean and orderly condition.
• Replenish customer water bottles and replace water cooler jugs as needed.
• Empty trash and perform general cleaning and upkeep of the service drive and surrounding areas.
• Assist with seasonal property maintenance, including salting, snow removal, sweeping, and leaf blowing, as needed.
• Assist management and other dealership departments with vehicle-related or general operational tasks as assigned.
• Provide excellent customer service and contribute to a positive customer experience with the goal of encouraging customer satisfaction and repeat business.
• Work cooperatively with the service department, sales team, and other dealership personnel.
• Follow all dealership safety policies, procedures, and vehicle-handling guidelines.
• Maintain punctual and reliable attendance and be ready to work at the scheduled start time.
• Maintain a professional appearance and adhere to the Patrick Motor Group dress code, including required branded shirts/jackets and appropriate work pants.
• Perform other duties and responsibilities as assigned by management.

• Valid U.S. driver's license with a clean and acceptable driving record.
• Previous customer service, automotive, dealership, valet, or similar experience preferred but not required.
• Ability to safely operate and maneuver a variety of vehicles.
• Ability to drive a manual transmission vehicle preferred/required based on dealership needs.
• Strong attention to detail and organizational skills.
• Ability to communicate effectively and professionally with customers and coworkers.
• Ability to follow written and verbal instructions.
• Dependable, punctual, and team-oriented with a positive attitude.
• Ability to work effectively in a fast-paced environment.
• Must be able to read, write, understand, and communicate in English sufficiently to perform the essential functions of the position.
• High school diploma or GED preferred.

Physical Requirements:

Employee must be able to sit/stand for long periods of time. Use their hands to handle, control or feel objects, tools, or controls. Repeat the same movements for over 8 hours a day. Occasionally need to lift items up to 30 lbs. Occasional bending, walking, and mobility will be necessary. Employee must be able to get in and out of vehicles and shovel/ assist with snow removal when necessary. Ability to stand, walk, climb, stoop/bend, and reach is required. Employee must be able to speak clearly for repetitiously for over 8 hours a day.

Supervisory:

• N/A

“Patrick Motor Group was founded on honest work, a love for cars and the people who drive them. We believe in community, building strong relationships and enjoying what we do. Sales and service delivered with respect, trust and quality – that's the Patrick Motor Group.”

Patrick Motor Group, LLC is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.