Customer Success Manager in United States Embassy at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager based in United States.

This role offers the opportunity to build strong relationships with enterprise customers and help them achieve measurable value from innovative security technology.
You will own the customer journey from onboarding through renewal, driving adoption, retention, and long-term success.
The position combines strategic account management, technical collaboration, and executive-level engagement with security and engineering teams.
You will act as a trusted advisor, helping customers align technology solutions with their business and security objectives.
Working closely with Sales, Product, and Engineering teams, you will influence product improvements and customer outcomes.
This is an impactful opportunity for a customer-focused professional who thrives in a fast-paced, collaborative, and security-driven environment.

The Customer Success Manager will be responsible for managing enterprise customer relationships, increasing product adoption, and ensuring customers achieve their desired business outcomes throughout the customer lifecycle.

• Own a portfolio of enterprise accounts from onboarding through renewal, expansion, and ongoing relationship management.
• Develop customer success strategies that connect platform capabilities with customer security goals and operational priorities.
• Lead onboarding processes, success planning sessions, and executive business reviews with security leaders, application security teams, and engineering stakeholders.
• Drive adoption, engagement, and value realization by helping customers maximize the impact of the platform.
• Partner with Sales teams to identify account growth opportunities and support expansion initiatives.
• Serve as the internal voice of customers by collecting feedback, identifying trends, and collaborating with Product, Engineering, and Leadership teams on improvements.
• Work closely with Solutions Engineering teams to support technical discussions, integrations, deployments, and complex customer requirements.
• Proactively identify customer risks, develop mitigation plans, and implement strategies to improve retention.
• Maintain strong stakeholder alignment across technical and business teams throughout the customer journey.

The ideal candidate combines customer success expertise, technical understanding, and strong relationship-building skills to support enterprise customers in achieving their goals.

• 5+ years of experience in Customer Success, Account Management, Technical Account Management, or a similar customer-facing role.
• Experience managing enterprise accounts with a proven track record of improving retention, adoption, and expansion.
• Strong understanding of software development processes, including SDLC workflows and developer tools such as source control management, CI/CD pipelines, ticketing systems, and container environments.
• Ability to confidently navigate both technical conversations with engineers and strategic discussions with executive stakeholders.
• Strong communication, organization, and stakeholder management skills with the ability to manage multiple priorities.
• Proactive problem-solving mindset with a focus on customer outcomes and continuous improvement.
• Experience working with cybersecurity, application security, DevSecOps, or related technology solutions is highly preferred.
• Familiarity with security tools such as SAST, SCA, DAST, secrets detection, or similar technologies is a plus.

• Fully remote work opportunity within the United States.
• Opportunity to work with innovative security technology and enterprise customers.
• Collaborative environment focused on customer impact, ownership, and professional growth.
• Ability to influence product direction through direct customer feedback and strategic insights.
• Career development opportunities within a fast-growing technology organization.
• Opportunity to work alongside cross-functional teams including Sales, Product, Engineering, and Security experts.