Care Advisor in Tuncurry, New South Wales at Dovida

About this opportunity

Be the person families are relieved to talk to. When someone calls Dovida looking for home care for their mum or dad, you're the first voice they hear and the one who turns a stressful search into a clear plan.

This role blends genuine care coordination with community engagement and consultative sales, perfect for someone who's equal parts people-person and organiser.

Why Join Us?

• Build a meaningful career supporting older Australians and their families to live well at home
• Enjoy your birthday your way with a paid day off each year
• Paid wellness, volunteering and study leave to support your wellbeing and growth
• Save on your next car with our novated leasing options
• Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life

Key Responsibilities:

• Be the first point of contact for prospective clients and families, following up every enquiry and guiding them to the right home care option
• Consultatively sell Dovida services, understanding each client's goals and recommending care that genuinely fits their life
• Coordinate Care Consultations and keep every enquiry accurately documented in SugarCRM
• Build and nurture relationships with Referral Provider Networks through intro calls, one-on-one meetings, and group presentations
• Plan and run community marketing events such assenior expos, health fairs, pop-up stalls and local social media campaigns
• Work closely with the Client Care Team, sharing new opportunities and supporting administration across the care continuum

About you:

• Experience working with seniors and ideally coordinating or managing care services for Home Care Package clients
• A proven track record in a sales or marketing environment
• Strong engagement, influencing, and negotiating skills you can apply to relationship management
• Excellent communication and customer service, with the organisation to juggle competing priorities
• A valid driver's licence