Drug Safety Specialist Supervisor in Columbus, Ohio at Gifthealth Inc

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

The Drug Safety Specialist Supervisor is responsible for leading the daily operations, performance, compliance, and development of the Drug Safety Specialist team supporting medication replacement and product integrity investigations. This role oversees intake, investigation quality, replacement execution workflows, documentation standards, and escalation management associated with drug safety and replacement events, including temperature excursions, dispensing errors, damaged product, syringe defects, incorrect ancillary supplies, and other operational or human error scenarios.

The Supervisor ensures compliance with Board of Pharmacy regulations, internal SOPs, Good Documentation Practices (GDP), and quality standards while driving operational excellence, process improvement, and team development. This individual serves as the primary escalation point for complex operational and regulatory concerns and partners closely with Pharmacists, Compliance, Quality, Patient Support, Fulfillment Operations, and Leadership teams to ensure patient safety and continuity of care.

This position requires strong leadership, investigative, and operational oversight capabilities in a fast-paced healthcare environment.

Key Responsibilities

Team Leadership & Oversight

• Supervises and supports Drug Safety Specialists I, II, and III in daily operations and case management activities
• Provides coaching, mentorship, training, and performance feedback to team members
• Monitors productivity, quality metrics, turnaround times, and adherence to SOPs
• Assists with hiring, onboarding, scheduling, and workforce planning activities
• Serves as an escalation point for complex replacement investigations, operational concerns, and compliance-related issues
• Promotes a culture of accountability, patient safety, collaboration, and continuous improvement

Drug Safety & Replacement Operations

• Oversees intake, investigation, documentation, and resolution of medication replacement events
• Ensures replacement workflows are executed accurately and in compliance with pharmacist direction and regulatory requirements
• Reviews investigations for completeness, accuracy, root cause categorization, and appropriate documentation
• Supports trending and analysis of replacement drivers, operational defects, and recurring safety concerns
• Collaborates with Pharmacists and leadership regarding escalated clinical or regulatory questions
• Ensures audit-ready documentation and maintenance of replacement tracking records

Compliance & Quality

• Ensures adherence to Board of Pharmacy regulations, internal SOPs, GDP standards, and data integrity expectations
• Supports internal audits, inspections, CAPA activities, and quality reviews
• Identifies operational risks and supports implementation of corrective and preventive actions
• Assists in development and refinement of policies, workflows, and training materials
• Maintains awareness of regulatory updates and operational best practices related to drug safety and pharmacy operations

Cross-Functional Collaboration

• Partners with Compliance, Quality, Fulfillment, Patient Support, and Call Center teams to improve workflows and patient outcomes
• Supports reporting and communication to leadership regarding operational trends, risks, and team performance
• Participates in process improvement initiatives and operational strategy discussions
• Interacts with pharmaceutical manufacturers and external stakeholders as directed by leadership

Qualifications

Education

• High school diploma or equivalent (Required)
• Bachelor’s degree in life sciences, healthcare, nursing, pharmacy, or related field (Preferred)

Licensure/Certification

• Pharmacy Technician License or willingness to obtain licensure within required timeframe (Required)

Experience

• 5+ years of experience in pharmacy operations, drug safety, quality, patient support, fulfillment, or related healthcare environments (Required)
• 2+ years of leadership, supervisory, or team lead experience (Preferred)
• Experience investigating medication issues, operational errors, or replacement events (Required)
• Experience working in regulated pharmacy, healthcare, or life sciences environments (Required)
• Experience with pharmacy systems, ticketing platforms, quality systems, or safety case management tools (Preferred)

Knowledge, Skills, & Abilities

• Strong knowledge of medication replacement workflows, drug safety operations, and pharmacy regulations
• Understanding of Good Documentation Practices (GDP), audit readiness, and quality standards
• Strong investigative, analytical, and problem-solving skills
• Excellent communication, coaching, and leadership abilities
• Ability to prioritize competing responsibilities and manage escalations effectively
• Strong attention to detail and organizational skills
• Ability to identify operational trends and drive process improvements
• Ability to collaborate effectively across departments and levels of leadership
• Proficiency with pharmacy systems, reporting tools, and workflow management platforms

Work Environment

Location Hybrid

Schedule Monday through Friday
May require flexibility during peak operational periods or escalations.

Collaboration

Regular interaction with Compliance, Quality, Fulfillment, Patient Support, Call Center teams, pharmaceutical manufacturers, and leadership stakeholders.

Key Essential Functions

• Must be able to stand for at least 4 hours at a time while working
• Must be able to lift up to 25 pounds with or without assistance
• Must perform repetitive motions for an entire shift: bending, reaching, lifting, scanning
• Must be able to work onsite for required shifts

Employment Classification

Status: Full-time
FLSA: Exempt

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Based on the Drug Safety Specialist I, II, III description provided.