Crew Scheduling Shift Manager in Charlotte, North Carolina at PSA Airlines, Inc.

Let your career take off with PSA Airlines

PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends.

PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including:

• Travel privileges on the American Airlines global network
• A generous vacation plan designed to let you enjoy your travel perks
• 401(k) with company match
• American Airlines Group (AAG) profit-sharing and bonus opportunities
• A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network
• Premium dental coverage
• Vision plan options provided, including a plan that covers both glasses and contacts every year
• Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services
• Access to 24-hour virtual urgent care services
• Family planning and fertility treatment
• LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning
• Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children
• Flexible Spending Accounts for both Health Care and Dependent Care services
• Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional

The Crew Scheduling Shift Manager is responsible for the oversight of the daily Crew Scheduling operation including the supervision of Crew Scheduling Coordinators, and Crew Schedulers during various shifts. This position is an integral part of the Operation Control Center (OCC) and serves as a critical component to the airline’s operation. The Crew Scheduling Shift Manager is responsible for ensuring each scheduled flight is legally covered with the appropriate crew compliment. The Crew Scheduling department uses tools and resources to schedule pilots and flight attendants, and aptly amending schedules by adhering to FARs, company policies and procedures, and the Collective Bargaining Agreements.

• Provide direct oversight of crew schedulers on shift to ensure support of daily operations
• Create and modify crew members schedules to resolve all conflicts created by weather, maintenance, and crew issues by exercising decision-making skills that comply with all applicable FAA regulations, CBA, and company policies while using resources efficiently
• Ability to understand and work at an abstract level and utilize technology as a tool to solve complex scheduling problems
• Provides coaching and conducts additional training for the scheduling department
• Support Crew Scheduler Training Program
• Ensures team standards are consistently met by conducting on-the-job process evaluations and standardization checks of all schedulers’ execution of scheduling procedures
• Constantly drive improvements in the daily operation through cross-functional problem solving and collaboration with other departments
• Oversee daily crew staffing and basing to ensure maximum utilization and coordinate with the Operations Control Manager (OCM) to protect the integrity of the market schedule
• Communicate with Dispatch and Maintenance Control regarding daily operational concerns to resolve any operational issues
• Ability to identify and anticipate operational disruptions and solve them in a proactive manner and escalate when needed
• Develop recovery plans caused by irregular operations and coordinate with all necessary departments, including third party vendors
• Provide support to Scheduling Coordinators and Schedulers as needed, including making schedule adjustments to ensure proper Scheduling staffing
• Assist with the updates in the Crew Scheduling Policy and Procedure Manual
• Work with Manager of Crew Scheduling to ensure all regulations and procedures are being adhered to in the Crew Scheduling department during and after normal business hours
• Performs other duties as assigned to support the efficient operation of the department and company assigned by Manager of Crew Scheduling or Director of Crew Resources
• Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs.
  

Required

• Associate's degree or equivalent work experience.
• Advanced computer skills with Microsoft Office programs.
• At least two years of crew scheduling; crew planning or related airline experience.
• Ability to speak/read/write in English.
• If hired, must be able to demonstrate that you are authorized to work in the U.S.

Preferred

• Advanced degree.
• Strong analytical skills.
• Experience with Sabre CrewTrac and/or Flica.
• Advanced knowledge of FAA regulations.
• Previous experience interacting with union representatives.
• Advanced knowledge of PSA/ALPA and PSA/AFA working agreement.