Member Services Associate in Timonium, Maryland at ARMADA CONSULTING

Summary:

This is a key position within Armada, providing white glove service to our members. The Member Services Associate serves as the face of ArmadaCare and, as such, we are seeking service and hospitality oriented individuals who have strong communication skills, can learn quickly, maintain our high excellence standards, and are comfortable supporting high-profile clients.

Tasks/Responsibilities:

• Answer questions and resolve issues based on phone calls and other member inquiries
• Document and track contact with members
• Educate members on our self-service options
• Exceed our members’ service expectations
• Exhibit flexibility necessary to ensure customer focused quality
• Such other duties or tasks to assist the department of organization as the supervisor may deem necessary

Skills/Requirements:

• Must be proficient in MS Word, Excel, and Outlook.
• Excellent verbal and written communication skills required.
• A professional appearance and telephone manner is essential.
• Must have a good command of the English language, oral, and written.
• Must be able to work in a fast-paced environment with demonstrated ability to handle multiple tasks.
• Ability to maintain confidentially
• Needs to be receptive to and accepting guidance from others
• Ability to deal with difficult people and problems
• Able to work well in a team environment
• Able to work in a diverse group of people
• Intermediate level of proficiency in Microsoft Office programs

Benefits:

• Medical, Dental, and Vision insurance
• Employer-sponsored Health Savings Account OR Employer-paid enrollment in an Armada supplemental insurance plan
• Flexible Spending Accounts (medical and dependent care)
• Employer-paid life insurance
• Employer-paid long-term disability insurance
• Short-term disability insurance
• 401(k) retirement plan with employer match
• Paid time off
• Eight paid holidays per year
• Free access to onsite gym at Hunt Valley office location
• Patient to Physician matching service
• Travel assistance program
• Employee Assistance Program (EAP)
• Employee referral bonus program - earn up to $1500 per hire
• Professional development opportunities
• Voluntary benefits and discount programs
• Hybrid work environment
• Company events
• Employer-sponsored philanthropy initiatives

Physical Demands:

• Sit for long periods of time