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Ticket Office Assistant at Villanova University – Villanova, Pennsylvania

Villanova University
Villanova, Pennsylvania, 19085, United States
Posted on
Updated on
Salary:$11.25 - $11.25/hrJob Function:Information Technology

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About This Position

Villanova University
Ticket Office Assistant

Posting Details

Do you have questions about the application process? If so, please refer to the Applicant FAQ’s.

Position Information
Posting Number:20255733V
Position Title:Ticket Office Assistant
Posting TypeStudent
Hours/week:10
Eligibility:Work study preferred but open to all students
Semester2025-2026 Academic Year
Location
Detailed Work Schedule
Weeknight and weekend athletic events.
Number of positions:12
Department:728-Athl - Ticket Office
Contact Name:Gina Palermo
Contact Phone/Extension:Gina.Palermo@villanova.edu
Position Summary Information
Job Description Summary:
In accordance with established policies and procedures, the Ticket Office Assistant provides exceptional customer service in person at the ticket office on game days for events hosted by Villanova Athletics.
  • Answer customer inquiries and process ticket sales via walk-up orders.
  • Responsible for daily reconciliation of ticket sales and payments.
  • Other assignments may include but are not limited to the compliance pass entrance, will-call distribution and scanning operations.
  • Perform other tasks as assigned by the Ticket Office staff.
Requirements:
  • Experience in an in-person customer service position.
  • Familiarity with MS Office applications (Word/Excel).
  • Applicants should be dependable, punctual and possess effective communication and problem solving skills, as well as strong attention to detail.
  • Must have a customer-friendly personality and project a positive image of the University and the Athletics Department to fans, donors, staff, students, alumni, and other groups.
  • Must be able to multi-task and work in a fast-paced environment.
  • Must be able to work weeknights and weekends as needed for events, including working all home football games.
  • Must have reliable transportation to and from athletic events.

Additional Information:
Athletic ticketed sports throughout the 2024- 2025 seasons include: Football, Women’s and Men’s Basketball, and Men’s Lacrosse.
1-2 years customer service experience preferred.
Please attach a resume, cover letter and a copy of your VU Class Schedule.
Physical Demands Summary:
Some jobs require lifting, extensive walking and/or lengthy periods of standing along with exposure to both natural (i.e. weather) and event (i.e. music/crowd volume) related elements
Wage Rate:$11.25
Posting Detail Information
Closing Date (11:59pm ET):
Open Until FilledYes
Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Are you currently a registered Villanova student?
    • Yes
    • No
  2. * Are you eligible for work study?
    • Yes
    • No
    • I don't know
  3. * What is your availability? (days and times)

    (Open Ended Question)

  4. * Have you ever worked on campus before? If “Y”, what department and semester/year?

    (Open Ended Question)

  5. * I understand that satisfactory attendance in all academic classes is required to maintain student employment at Villanova University.
    • Yes
    • No
Optional Applicant Documents:
Required Documents
    Optional Documents
    1. Cover Letter / Letter of Interest
    2. Other Document
    3. Resume / Curriculum Vitae

    Job Location

    Villanova, Pennsylvania, 19085, United States

    Frequently asked questions about this position

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