Restaurant Expeditor - Expo at Sheboygan Resort Operat – Sheboygan, Wisconsin

WHY BLUE HARBOR RESORT

At Blue Harbor Resort, every experience creates a family memory. From sitting down to a meal overlooking Lake Michigan, to the smiles brought to guests faces with that after taking that first bite- it’s our priority to ensure high quality standards in every outlet.

We’re searching for a strong communicator and team player to manage a seamless flow between the kitchen and dining room in our on-site restaurants. Join Team Blue and become a part of the family here, not only will you overlook stunning views of the Great Lake every day, but you’ll gain access to perks like our family and friends discount rates, free access to our fitness center with lake views, and 12 free water park passes annually!

Join our hospitality family and help us exceed the expectations of our guests- one plate at a time!

JOB PURPOSE

The Restaurant Expeditor (Expo) plays a key role in ensuring a seamless flow between the kitchen and dining room. This role is responsible for managing food orders, ensuring timely and accurate delivery, and maintaining quality standards before food reaches the guest. As the communication bridge between culinary and service teams, the expeditor ensures all elements of the dining experience come together smoothly.

KEY RESPONSIBILITIES

Order Management

• Prioritize and organize incoming kitchen tickets
• Ensure accuracy of each dish and coordinate timely preparation
• Monitor pacing to ensure efficient service during peak periods

Communication

• Act as the liaison between kitchen staff and front-of-house team
• Relay special requests, allergies, and dietary notes accurately
• Notify servers of order status, delays, or modifications

Quality Control

• Inspect dishes before they leave the kitchen for correct presentation, temperature, and garnishing
• Ensure consistency and adherence to Blue Harbor Resort’s quality standards

Coordination

• Verify that all items for a table are ready and go out together
• Help orchestrate smooth and timely delivery to guests

Assistance

• Assist with plating or food prep as needed during busy service periods
• Occasionally support servers with running food to tables

Maintaining Cleanliness

• Keep the expediting window and surrounding area clean, organized, and clear of clutter
• Follow food safety and sanitation guidelines

Problem-Solving

• Proactively identify and resolve issues or delays in order flow
• Communicate calmly and effectively during high-pressure situations

ESSENTIAL SKILLS & QUALIFICATIONS

• Strong Communication: Clear, respectful, and effective with both back-of-house and front-of-house staff
• Organizational Skills: Able to manage multiple orders, prioritize tasks, and stay focused
• Attention to Detail: Vigilant in checking order accuracy and plating presentation
• Calm Under Pressure: Thrives in a fast-paced environment while maintaining accuracy and composure
• Team Player: Collaborative and dependable, contributes to a smooth team operation
• Physical Stamina: Comfortable standing for long periods and performing repetitive tasks

PHYSICAL REQUIREMENTS

• Stand and walk for extended periods
• Lift and carry up to 40 lbs.
• Bend, reach, and move quickly in a fast-paced kitchen environment