Customer Service Specialist at Zoom Drain of Metro Detroit – Plymouth Meeting, Pennsylvania

At Zoom Drain, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.

The Customer Service / Dispatcher role is an integral part of our operations — our operational efficiency starts here. Your mission: route the right technician, to the right call, at the right time.

Customer Service / Dispatcher Benefits | WHAT WE OFFER

• Paid Time Off
• Company Gatherings
• Recognition & Rewards
• Positive Team Atmosphere

Customer Service / Dispatcher Responsibilities | WHAT YOU'LL BE DOING

• Effectively manage incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Schedule & communicate with technicians to meet customer requirements
• Assign work orders based on priority to the available workforce
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Customer Service / Dispatcher Qualifications | WHAT YOU BRING

• Proficiency with ServiceTitan software (required)
• Previous experience in the home services industry (required)
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of customers
• Excellent communication skills (English/Spanish Bilingualism preferred)
• Ability to multi-task, prioritize, and manage time effectively

*Each location is independently owned and operated