Server at City Line Bar – Albany, New York

At City Line Bar & Grill, we believe that delivering an exceptional guest experience starts with a strong, collaborative team.

We are dedicated to quality, creativity, and the seamless execution of great food and drinks. If you thrive in a fast-paced setting, value mutual support, and are ready to contribute your best every day, you’ll fit right in.

We offer competitive pay, excellent benefits, and a commitment to providing real opportunities for growth. Come be a valued member of our crew and help us keep the good times rolling!

Position Summary

As a server, you will be responsible for providing customers with an exceptional dining experience. Duties will include taking food/drink orders, answering menu questions, serving food, and ensuring customers have everything they need to enjoy their meals. You will work in close collaboration with both front and back-of-house personnel to achieve the highest level of customer service.

Essential Functions

• Interact with guests in a friendly and positive manner
• Ability to take food and drink orders from customers accurately and efficiently
• Inform guests of menu changes and daily specials, and make recommendations you genuinely feel your guests will enjoy.
• Process guest orders to ensure all items are prepared correctly and on a timely basis
• Pick up and deliver orders to patrons; supply proper condiments and accompaniments
• Use the restaurant’s POS to ring in guest orders
• Collect payments from customers
• Answer customer questions about the menu, with the ability to make recommendations
• Prepare and break down restaurant tables
• Adhere to sanitations, safety, and alcohol beverage control policies
• Promptly address customer service issues and refer customers to management when necessary
• Assist with special events or other projects as needed
• Check guests’ identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
• Assist host by answering phones to take reservations, to go orders, and by greeting, seating, and thanking guests

Additional Responsibilities

• Adhere to grooming and appearance standards consistently
• Stay updated on current menu choices, specialities and deviations
• Perform basic “sidework” tasks as needed or directed by supervisor
• Help food preparation staff when needed
• Assist host by answering phones to take reservations or to-go orders, and by greeting
• Collaborate with other restaurant servers and kitchen/bar staff

Training and Experience

• Must be able to pass the Responsible Service of Alcohol Test with a score of 90% or better
• Must have or be able to obtain State applicable health and/or alcohol compliance card
• Proven restaurant serving or hostessing experience a plus
• High school diploma; previous food safety training considered a plus
• Must be of legal age according to State regulations to serve alcohol

Skills and Knowledge

• Basic reading and writing skills are required
• Basic mathematical skills to make change
• Hands-on experience in cashier duties
• Knowledge of workplace safety and food handling procedures
• Must be able to suggestively sell food and beverage items
• Basic computer skills

Competencies and Personal Characteristics

• Customer-oriented approach and strong communication skills
• Ability to work well with other teammates while maintaining a positive attitude
• Excellent people skills
• Problem-solving and decision-making skills
• Multi-task oriented
• Ability to work in a fast-paced environment

Environment and Physical Demands

• Must be able to walk and stand during the entire shift
• Continuously reach, bend, lift, carry, stoop, and wipe
• Must be able to safely lift and easily maneuver trays of food weighing up to 20 pounds
• Frequent washing of hands
• Hazards include, but are not limited to, cuts, slipping, tripping, falls, and burns