Move-in Coordinator (Temporary) at The Outlook at Windhaven – PLANO, Texas

DEPARTMENT: Sales & Marketing

REPORTS TO: Residential Sales Manager

TYPE (exempt/non-exempt): Non-Exempt

HOURS/SCHEDULE: Primarily Mon-Friday, 8a-5p

UPDATED: May 2023

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POSITION SUMMARY:

The Residential Sales Associate is responsible for taking the lead in being a warmhearted resource for families in search of senior living. Assist the Sales Director with all aspects of the sales process such as scheduling appointments, assist with personal visits with prospective residents, lead base management, community events and community awareness.

RESPONSIBILITIES:

Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better, is friendly and courteous to residents, patients, and co-workers.

Ensure resident/patient, visitor, and co-worker safety by remaining aware of and reporting any new or existing safety hazards.

Maintain good attendance record.

Recruit, hire, train, coach. And evaluate departmental staff (management staff Only)

Responsible for new independent living, assisted living and memory care resident move-ins, as well as assisting future residents in available selections and will perform all necessary functions for ensuring the successful move-in for future residents from point of sale to move in

Assist with and support the sales efforts as needed.

Handle all details of new resident move-ins, including but not limited to standard and upgrade selections, processing forms, addendums and deposits and coordination with Facility Services regarding selections, vendor, and construction requests.

Work with relocation companies to refer new incoming residents for homes sales and monitor home sale situations.

Oversee physical status of vacant apartment to market and coordinates with Facility Services and Residential Sales Manager to maintain in prime condition or alter, according to new resident requirements.

Support of Sales Team efforts including assisting with office coverage, phone answering file processing and completion, marketing events and lead management updates

Prepare weekly and monthly marketing reports as required.

Arrange the New Resident welcome kit (Handbook, Welcome Gift, Notification to all department heads and notification to residents)

Work with various departments and individuals, including but not limited to, Corporate Facility Services, Finance, Resident Life and Resident Welcoming Committee

Demonstrate excellent customer service best practices in the Sales office and influences a hospitality focused environment throughout the community.

MINIMUM QUALIFICATIONS:

High School Diploma/GED

Experience in senior care/housing preferred.

Exceptional customer service skills required.

Previous experience dealing with subcontractors and designers preferred.

Knowledge of construction and interior design terminology preferred.

COMPETENCIES:

Analyticalthe individual synthesizes complex or diverse information

Problem solvingthe individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully

Oral communicationthe individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings

Leadershipthe individual inspires and motivates others to perform well and accepts feedback from others, possesses political savvy and is a team player

Quality managementthe individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness

Judgmentthe individual displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to comply with organizational and departmental safety policies and procedures.

Ability to communicate with all levels of prospects and teammates while providing exceptional customer service.

Ability to work with general direction on problems of unusual complexity.

Ability to manage many functions and projects concurrently.

Ability to perform work tasks withing the Physical Demand Requirements

Ability to perform Essential Duties.

Genuine caring for and interest in the care of mature adults, people with disabilities and hospice patients.

WORK CLIMATE:

Primarily indoors, CCRC

WORK PACE:

Fast-paced, self-directed requiring the ability to think and act quickly with efficiency an accuracy, emotionally demanding work setting.

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PHYSICAL DEMANDS:

FREQUENCY:

Never = 0% Rarely = 1 10% Occasionally = 11 33%

Frequently = 34 66% Continuously = 67+%

WEIGHT

FREQUENCY

OBJECTS

Lifting:

1 10lbs.

Frequently

Phone equipment

11 20lbs.

Frequently

Files, supplies

21 35lbs.

Occasionally

Files, supplies

36 50lbs.

Rarely

With assistance

51 75lbs.

Rarely

With assistance

Carrying:

1 10lbs.

Continuously

11 20lbs.

Frequently

21 35lbs.

Occasionally

Standing

Frequently

Walking

Frequently

Sitting

Frequently

Pushing

Frequently

Stairs

Bending

Occasionally

Squatting

Occasionally

Kneeling

Rarely

Crawling

Never

Climbing

Occasionally

Reaching

Frequently

Grasping

Frequently

Fine Manipulation

Continuously