Junior Home Manager at Flock DC – Washington, District of Columbia

About Flock DC

Classification: Full-Time, Exempt

Location: 87 Florida Ave NW Office and Portfolio Properties

Office Hours: 8:30AM-5:30PM, M-F - required occasional after hours for project management of emergency issues

This position is uniquely qualified to handle, in conjunction with the VP of Single Family Homes, all aspects of property management for a specific set of properties and clients within the Nest DC portfolio. With exceptional customer service, time management, and industry knowledge, this role ensures the delivery of best-in-class property management by caring for our client’s investments and ensuring that their assets are well cared for. There will be a continuous focus on the leasing, maintenance, and finance portion of the work while also ensuring that our residents receive the highest level of service. Success in this position depends on the effective management of our properties and delivery to the Nest DC standards.

As such, the following will be core responsibilities:

Property Management and Compliance:

• Conducts inspections for assigned portfolios and QA for direct reports as needed

• Creates and sends an annual inspection report to be included in the reporting to the owner + supervisors at the agreed-upon time of the inspection.

• Facilitates owner escalations from direct reports and assigned portfolio

• Oversees remote worker (maintenance and client experience)in charge of scheduling preventative maintenance appointments, routine maintenance, renewals, roommate swaps

• Oversee and project manage large insurance claims, including remediation and roof repairs

• Oversee remote workers on renewal process by contacting owners 90 days before lease expiration and annually for month-to-month leases; ensures all leases and rent increases are wrapped before the end of the month in conjunction with remote assistant

• Recommends and issues rent increases in accordance with owners’ and tenants’ best interests in mind in conjunction with remote assistant

• Conducts monthly audits of all Appfolio and Property meld pages to reflect owner's requests

• Ensures current c/o, security deposit is properly displayed on-site

• Serves as main POC on DCRA violations and attends hearings when necessary

• Hold weekly meeting with the Director of Maintenance to ensure escalations are resolved

• Collaborates with the Director of Maintenance on correspondence sent to residents and owners during weather events to ensure emergency protocols are in place.

• Project management point of contact for major projects such as remediation, roof, HVAC and liaise with community managers to coordinate work. In instances of emergencies where project management is necessary after hours work will be required.

• Ability to translate ambiguous requests or information into specific proposals, requirements or action plans

Manage and Oversee Property Management Financials:

• Creates operating budget for owner approval and provides monthly variance reporting to investors

• Monitor and review property transactions using Appfolio to ensure accurate billing and monthly owner statements are correct , conduct monthly meeting with owner if necessary.

• Tracks financials to annually increase NOI and GPR across portfolios

• Deliver annual progress reports for portfolio

• Expert on rent control laws and compliance in the District of Columbia

• Oversee property & licensing compliance (BBL, CofO requirements)

• Serves as main POC on evictions

• Creates annual ROI report to owners for portfolio an ensures direct reports complete their task

• Prepares a draft budget for investor to review prior to August 31 and ensures the final budget is approved and uploaded in Appfolio

• Approves monthly billing from direct reports

• Approves concessions over $1k submitted by direct reports

• Provides annual budget suggestions to the VP of Property Management for routine maintenance, preventative maintenance, finders fees, training uniforms, and continuing education with the Director of Maintenance and Exec assistant.

Relationship Management:

• Take complete ownership of owner relationships within assigned portfolios and escalations of direct reports to build trust among clients

• Manage day-to-day operations of the assigned portfolio and escalations of 3-4 direct reports

• Host monthly calls and in-person meetings with clients as needed

• Ensure that agreed upon cadence of communication is delivered to owners

• Liaise between departments within Nest DC to ensure the highest level of service

• Network with vendors and partners.

Achieve and Model Flock Mission + Core Values

• Participates in Nest/Flock retreats and training sessions.

• Completes continuing education

• Supports the team in managing emergency situations or urgent issues

• Core Values: Be a team player, Commit to doing the best and being the best, Play a key role in positioning Flock as THE BEST management company locally and globally

• Have fun!

Skills Required for Performance Standards

• Property Management license

• Superior customer service skills, including the ability to manage difficult clients

• Strong attention to detail

• Superior organization, time management, and problem solving skills

• Ability to work independently, is self-directive and detail-oriented

• Ability to work with challenging personalities with grace

• Ability to manage multiple projects simultaneously, with the ability to send updates on each project daily to the supervisor

• Successful in high paced, ever changing work environment

• Ability to communicate clearly and accurately to a range of audiences, both verbally and in writing

• Ability to recognize systemic problems and offer solutions to enhance and improve current systems

• Ability to respond to emergencies as they arise

• Ability to work a flexible schedule to include weekends, evenings and holidays if needed

• Proficiency in email and Google Workspace

• Strong interpersonal skills

• Knowledge of Apple systems and computers

• Ability to quickly learn property management software and tools

• Must have a vehicle