Sales Coordinator in Los Angeles, California at Hilton Checkers LA

Job Summary

The Sales Coordinator is responsible for supporting the sales department and maintaining client relationships with a focus on group details and ongoing communications to ensure a seamless experience.

Essential Duties and Responsibilities

• Maintains positive and professional staff and client relationships; welcomes and greets clients and office guests.
• Enters group room blocks into the appropriate software.
• Maintains an accurate inventory of sales collateral and promotional materials.
• Implements and executes all Group Savvy Functions and ensures that protocol is up to date at each property (Bi-weekly audits).
• Communicates with the guest services team and the management team all check-in procedures and room assignments for groups upon their arrival date to ensure contract terms and requests are met.
• Ensures proper and timely follow-up for all definite contracts, introductions, and review of contract.
• Acts as the onsite contact for daily and weekly meeting room functions and group arrival ensuring all needs and requirements have been met.
• Ensures accurate and timely billing procedures are in place for meeting functions and group business.
• Assist potential clients in the absence of the supervisor by giving tours and gathering information.
• Conducts day-to-day social media activities, including posting, responding to comments/messages, and creating engaging content to attract and retain followers on multiple platforms.
• Maintains current knowledge related to competition, trends, and market conditions and effectively applies strategies to increase business.
• Answers phones in a professional manner and appropriately directs calls.
• Enters and maintains all group commissions and rebates.
• Submits brand reward points for planners, groups and as assigned by supervisor.
• Implements Group Resume two weeks out for hotel(s) for review at hotel meetings with PMT.
• Sends weekly group pick up information to hotel PMT.
• Completes all training as assigned.
• Assist Sales team with administrative tasks as needed.
• Performs additional responsibilities as assigned by leadership.

Qualifications

• Strong interpersonal and communication skills.
• Ability to speak clearly and listen attentively.
• Ability to read and write effectively.
• Ability to resolve problems effectively.
• Ability to manage stressful situations with poise and finesse.