Systems Administrator in Bellingham, Washington at Family Care Network

Title: Systems Administrator (Tiered Position)

Location: IT Department - FCN Orchard Administrative Office

City: Bellingham, WA

Position: Full-time 40 hours, Monday - Friday, non-exempt (hourly)

Compensation:

• The full wage scale for a Systems Administrator is $30.87 - $45.58 per hour.
• The full wage scale for a Systems Administrator II is $32.04 - $47.34 per hour.
• The full wage scale for a Systems Administrator III is $33.20 - $49.08 per hour.
• The full wage scale for a Senior Systems Administrator is $34.47 - $50.98 per hour.

*Placement within the wage range is determined by the candidate’s relevant experience.

Bonus: Employees are eligible annually to participate in discretionary bonus programs, as determined by FCN, which include the Years-of-Service bonus program, the Quality Performance bonus program, and the Performance Recognition bonus program.

Benefits: At FCN, we offer a comprehensive benefits package designed to support your well-being and that of your family, with flexibility and quality care.

Health Benefits:

• Three Medical plan options
• Two Dental plans, including orthodontia for children and adults
• Employer-paid Vision coverage for employee and family
• Expanded Employee Assistance Program (EAP) and mental health programs, including wellness and discounted gym memberships
• Flexible Spending Account (FSA), Healthcare and Dependent Care
• Health Savings Account (HSA) with an employer contribution of $1,500 (pro-rated based on enrollment eligibility)
• Health Reimbursement Account (HRA), up to $1,500 ($3,000 for family coverage)
• Employer-paid Life/AD&D insurance with optional supplemental additional coverage including a guaranteed issue amount with no health questionnaire
• Voluntary Accident and Hospital insurance plans with annual wellness benefits

*Eligibility for these benefits depends on your full-time or part-time status.

Time Off & Wellness:

• Paid Time Off (PTO), Paid Sick Leave (PSL), and Extended Illness Bank (EIB) to support your vacation, health, and personal needs
• PTO, PSL, and EIB accrue starting on your first day, and you can use paid time off after the applicable days of employment
• Full-time employees generally begin earning 18 days of PTO, increasing 33 days over time per our PTO policy. You can rollover unlimited PTO hours into the next year.
• PSL accrues at 1 hour per 40 hours worked
• EIB accrues up to 32 hours per year (pro-rated based on hours worked) for both part-time and full-time employees, with a maximum of 480 hours

Retirement:

• 401(k) plan with employer match, both Traditional and Roth options available
• 401(k) Profit Sharing Plan
• Free financial planning guidance to support your retirement goals

*Eligibility for these programs is based on your years of service and required hours.

Additional Benefits:

• Eligibility for FCN applicable bonuses

Job Summary (All Tiers)

Responsible for installing software releases, system upgrades, applying patches, and resolving software and system issues. Performs system backups and recovery, maintains data integrity, and supports daily maintenance of FCN technology systems, including desktops, servers, and EMR support. Provides customer-focused technical support, resolves routine and complex issues based on tier level, escalates appropriately, and documents work according to FCN standards.

This is a tiered role with progressively increasing technical scope, responsibility, independence, and leadership expectations. All tiers are expected to follow FCN policies, maintain confidentiality, and support continuous IT operational improvement.

Core Responsibilities (All Tiers)

• Install and configure software, workstations, and peripherals
• Perform routine backups, patching, and system integrity checks
• Support EMR/Epic applications, Windows desktop systems, and software testing
• Support identity and access administration using Active Directory and Entra ID
• Provide end-user technical support and assist with system planning
• Assist with Office 365 account setup and basic Intune device management
• Use NinjaOne for workstation monitoring and support
• Maintain hardware and software systems across company applications
• Coordinate with vendors as assigned
• Test software prior to implementation
• Participate in projects and continuous improvement initiatives
• Provide basic user training and onboarding support
• Maintain service documentation and follow department procedures
• Perform other duties as assigned

Minimum Knowledge, Skills & Abilities (All Tiers)

• Basic understanding of Windows operating systems and networking
• Familiarity with Active Directory, Office 365, and endpoint management
• Strong troubleshooting and customer service skills
• Understanding of HIPAA and data security requirements
• Ability to communicate effectively with technical and non-technical users
• Strong organizational and prioritization skills

Tier Structure
Tier Development and Stretch Assignment Expectations

Employees may periodically be assigned duties or projects that align with responsibilities from a higher Systems Administrator tier. These assignments are intended to support skill development, cross-training, operational coverage, and succession planning.

Performance of occasional higher-tier duties does not automatically qualify an employee for reclassification or promotion. Advancement to a higher tier generally requires the employee to competently and consistently meet performance expectations of their current tier and next level tier, demonstrate the ability to independently perform approximately 90% or more of the essential functions of the higher tier, and possess the required years of experience, knowledge, skills, and abilities for the higher-level role, as determined by leadership and organizational needs.

Role Focus

Provides technical and escalation support to Systems Analysts and performs routine system administration tasks under general supervision.

Key Responsibilities

• Configure workstations, software, and peripherals
• Perform routine backups, patching, and monitoring
• Provide EMR/Epic and desktop support
• Assist with Active Directory and Entra ID account administration
• Assist with Office 365 and basic Intune administration
• Provide end-user support and escalate advanced issues
• Document support activities and solutions

Role Focus

Performs intermediate system administration functions and serves as an escalation resource for Systems Administrator I. Performs all Tier I responsibilities.

Key Responsibilities

• Support and troubleshoot Windows Server roles and services
• Provide IIS support and basic SQL troubleshooting
• Administer Active Directory and Entra ID identity and access management
• Manage Office 365 services including Exchange Online, SharePoint, Teams, and role-based access
• Configure Intune compliance, configuration profiles, and application deployment
• Perform endpoint patching and monitoring using NinjaOne
• Support Meraki switching and basic network configurations
• Assist with Fortinet firewall monitoring and troubleshooting
• Mentor Systems Administrator I staff
• Support infrastructure improvement projects

Role Focus

Provides advanced administration of enterprise infrastructure systems and leads complex troubleshooting and technical initiatives. Performs all Tier I and II responsibilities.

Key Responsibilities

• Administer enterprise servers, virtualization clusters, and storage systems
• Manage disaster recovery and backup infrastructure
• Maintain Active Directory, Entra ID, and hybrid identity security models
• Support VMware Cloud Foundation infrastructure and workload management
• Maintain Office 365 tenant configuration, licensing, and security controls
• Manage advanced Intune endpoint security and automation
• Oversee Meraki switching infrastructure and configuration improvements
• Lead vendor-supported troubleshooting and cross-team technical projects
• Develop infrastructure documentation and technical standards
• Mentor junior IT staff and assist with lifecycle planning

Role Focus

Serves as a senior technical leader responsible for infrastructure architecture, strategic planning, and enterprise technology implementation. Performs all Tier I–III responsibilities.

Key Responsibilities

• Architect and design enterprise server, storage, and virtualization platforms
• Lead VMware Cloud Foundation lifecycle management and automation initiatives
• Oversee Fortinet firewall architecture, VPN infrastructure, and security policies
• Design and maintain Meraki network architecture and segmentation strategies
• Develop enterprise identity and access governance strategy
• Oversee Office 365 governance, security, and retention frameworks
• Lead infrastructure modernization and automation initiatives
• Provide technical leadership, mentorship, and direction to IT staff
• Perform enterprise capacity planning, performance optimization, and compliance oversight
• Serve as primary escalation resource for critical infrastructure incidents
• Develop long-term infrastructure strategy and standards

About FCN: As an independent, locally owned, physician-run network of family medicine providers, we are passionate about our community's well-being. We take the time to build strong, long-term relationships with our patients and our employees. We have 12 clinics and 3 urgent care centers in Whatcom and Skagit County, in a beautiful corner of northwest Washington where the mountains meet the sea. Family Care Network offers an innovative and rewarding work environment, with a strong patient focus and a fulfilling mission.

Qualifications

• At least one (1) year of Systems Analyst (Help Desk) experience or related education
• Foundational knowledge of Windows OS, networking, and troubleshooting
• A+ or similar certification encouraged

Systems Administrator II

• 2–5 years of systems administration or related IT experience
• Working knowledge of server infrastructure and hybrid identity environments
• Certifications such as Network+ or Microsoft certifications encouraged

Systems Administrator III

• 5–7 years of systems administration or infrastructure experience
• Advanced knowledge of virtualization, storage, identity management, and cloud services
• Certifications such as Azure Administrator (AZ-104), VMware VCP, or equivalent preferred

Senior Systems Administrator

• 7–10+ years enterprise infrastructure experience
• Bachelor’s degree in Information Technology or related field preferred
• Advanced certifications such as CISSP, VMware VCP, Fortinet NSE, MCSE, or equivalent strongly preferred
• Healthcare or regulated industry experience strongly preferred

Education and Experience:

• Computer Science Related Degree (CS, Network Engineering, Specialty Training)
• Network infrastructure knowledge necessary.
• Experience working in a medical environment a plus.

Physical Requirements: While performing the duties of this job, the employee is required to stand, walk, sit, use hand to finger coordination, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, and listen attentively. The employee must occasionally lift and/or move up to 30 pounds.

Immunization Requirements: Employees are required to meet immunization standards in accordance with federal, state, and organizational health and safety guidelines, as applicable to the role. A simple process is in place for employees to request exemptions for medical or religious reasons.

Family Care Network is a Drug-Free, Equal Opportunity Employer.