VP Client Engagement in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a VP Client Engagement in the United States.
This senior leadership role is focused on driving strategic client success, retention, and growth across a portfolio of high-value enterprise accounts in the healthcare analytics space. You will act as a trusted executive advisor to key clients, ensuring strong alignment between their business objectives and service delivery outcomes. The role combines strategic account leadership, operational oversight, and commercial growth responsibility, requiring deep expertise in healthcare data, claims processing, and analytics-driven solutions. You will lead multi-level client relationships, engage with C-suite stakeholders, and ensure long-term partnership value through proactive engagement and issue resolution. This position operates at the intersection of customer success, sales enablement, and strategic consulting. It is ideal for a senior leader who thrives in complex, data-driven environments and excels at building scalable, high-impact client partnerships.
- Develop, maintain, and expand strategic relationships across top-tier enterprise client accounts, ensuring long-term satisfaction and retention.
- Act as the primary client advocate, managing escalations, resolving issues, and ensuring timely closure of all client-related matters.
- Oversee client portfolio performance, including monitoring data trends, financial impacts, edit savings, and operational issues.
- Collaborate closely with sales, operations, product, and finance teams to align client needs with organizational capabilities and priorities.
- Lead executive-level communication with clients, including updates on system changes, enhancements, and service performance.
- Identify growth opportunities and support sales teams in expanding service offerings within existing accounts.
- Deliver insights, reporting, and strategic recommendations to internal leadership based on client data and market trends.
- Represent the organization in client meetings, industry events, webinars, and RFP processes as needed.
- Bachelor’s or MBA in Business Administration or related field.
- 10–15+ years of experience in healthcare industry roles, ideally within healthcare analytics, claims, or payer services.
- Strong background in client engagement, strategic account management, or customer success leadership in complex enterprise environments.
- Deep understanding of healthcare claims processing, fraud detection, billing systems, and data analytics.
- Proven ability to engage and influence C-level executives and senior stakeholders.
- Strong analytical skills with the ability to interpret complex datasets and translate them into actionable insights.
- Excellent communication, presentation, and negotiation skills.
- Demonstrated leadership, team collaboration, and cross-functional coordination abilities.
- Willingness to travel up to 40% as required.
- High level of integrity, professionalism, and ability to operate in a fast-paced, results-driven environment.
- Competitive base salary range: $140,000 – $175,000 annually, plus discretionary bonus eligibility
- Comprehensive medical, dental, vision, life, and disability insurance coverage
- 401(k) retirement savings plan with employer support
- Paid family leave and generous PTO (17–27 days depending on tenure)
- Paid holidays (9 days annually)
- Remote-friendly work environment with flexible arrangements
- Strong focus on professional growth and executive leadership development
- Inclusive workplace with equal opportunity employment practices
- Exposure to high-impact healthcare analytics and enterprise client strategy work.