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What is the role of a Technical Support Services Aide at University of Kentucky?

The Technical Support Services Aide position at University of Kentucky is a Full-time or part-time position opportunity in the Advertising / Marketing field.

Where is this Technical Support Services Aide job located?

Lexington, Kentucky, 40502, United States

What type of employment is offered for this Technical Support Services Aide role?

Full-time or part-time position

Technical Support Services Aide job near me in Lexington, Kentucky at University of Kentucky

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details

Posting Details

Job Title	Technical Support Services Aide
Requisition Number	RE54488
Working Title
Department Name	3L700:ITS Customer Spt & Student Enablement
Work Location	Lexington, KY
Grade Level	41
Salary Range	$15.83-25.30/hour
Type of Position	Staff
Position Time Status	Full-Time
Required Education	AA
Click here for more information about equivalencies:	https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience	2 yrs
Required License/Registration/Certification	None
Physical Requirements	- Must be able to work from ladders or lifts up to 30 feet, reach overhead and use tools - Must be able to push, pull, and lift and carry 50 pounds - Must be able to work in tight places for extended periods of time - Must be able to distinguish wiring colors - Must be able to traverse campus while carrying or moving equipment in a reasonable amount of time, including operating campus vehicles - Must be able to stand for long periods of time - Must be able to work independently or as a member of a team in front of a classroom audience or in stressful situations
Shift	During semester classes: Mon – Fri 7:30AM – 4:30PM (40 hrs/wk), May occasionally require additional time in the evenings, weekends, etc. to accomplish work goals.
Job Summary	Support What Matters in Teaching & Learning Technology The University of Kentucky is seeking a Technical Support Services Aide to join our Customer Support & Student Enablement team within Information Technology Services. This role plays a critical part in supporting the technology that powers classrooms and learning environments across campus. This position is part of UK’s evolving IT strategy and will report through the Information Technology Services department in Beyond Blue effective July 1, 2026. You’ll provide hands-on technical support for audiovisual (AV), interactive video, and classroom technology systems, helping ensure faculty and students have reliable, seamless experiences in both in-person and virtual learning environments. What You’ll Do Provide Tier II support for classroom AV and ITV systems, including installation, maintenance, and troubleshooting Support faculty, staff, and students with classroom technology and web conferencing tools (e.g., Zoom, Teams) Perform routine maintenance, software updates, and equipment repairs to ensure system reliability Assist with classroom technology setup, monitoring, and in-session troubleshooting Manage service requests, inventory tracking, and documentation Partner with technical teams and provide guidance to entry-level technicians What You’ll Bring Experience with audiovisual systems, PC hardware/software, or technical support environments Strong troubleshooting and problem-solving skills in fast-paced settings Ability to work both independently and as part of a team Excellent customer service and communication skills Comfort working in classroom environments, including live support during instruction Minimum Requirements Associate’s degree 2+ years of related experience What’s In It for You Meaningful impact: Directly support teaching and learning across the university Hands-on experience: Work with a wide range of AV, classroom, and conferencing technologies Skill development: Build expertise in IT support, systems troubleshooting, and campus technology operations Team environment: Collaborate with a supportive and knowledgeable IT team Stable schedule: Primarily daytime hours with opportunities for variety Comprehensive benefits: Competitive pay, benefits, and opportunities for growth Why Now? The University of Kentucky continues to expand and modernize its classroom and instructional technology environments. In this role, you will help: Support over 150 classrooms and learning spaces across campus Transition from aging systems to modern digital learning technologies Ensure reliable, high-quality experiences for faculty and students You’ll join at a time when your work will have a direct, visible impact on the classroom experience every day.
Skills / Knowledge / Abilities	Apple and Windows support, customer service skills, AV / PC Hardware and Software skills.
Does this position have supervisory responsibilities?	No
Preferred Education/Experience	Experience in maintaining and/or supporting audiovisual equipment preferred. Bachelor’s degree and greater than 6 months of related field experience preferred.
Deadline to Apply	05/27/2026
Our University Community	We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Describe a situation when you had to troubleshoot an interactive video, audio-visual, or another equipment problem.
(Open Ended Question)
* Describe a situation when you had to troubleshoot a PC software problem.
(Open Ended Question)
* Have you ever provided Faculty with interactive video or audio-visual support? Please explain.
(Open Ended Question)
* Describe your experience installing and supporting advanced audio/video/control systems.
(Open Ended Question)

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Technical Support Services Aide in Lexington, Kentucky at University of Kentucky

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