Backup Assistant Head Teller in Chattanooga, Tennessee at Scenic Community Credit Union

In 1954, the Chattanooga DuPont Plant was one of southeast Tennessee’s largest employers, hiring people from all over the tri-state region. Some of these people saw the need for a different kind of financial institution – one that could meet the financial needs of all its employees, including those with more limited means. Recognizing that credit unions embraced the philosophy of “people helping people,” the wheels were set in motion. On February 26, 1954, the Chattanooga DuPont Nylon Employees Credit Union was organized and chartered.

Since then, many changes have shaped Scenic Community Credit Union into the strong financial institution it is today. Mergers and expansions have allowed us to serve a larger group of people better than ever before. But our philosophy is the same as that of the original founders: we strive to advance financial peace of mind within our community.

At Scenic Community Credit Union, we know you're more than just a number. We know the important numbers that matter most; the ones that tell your story! From starting your financial journey, to planning for your first home and reaching your family's financial goals. We're here to celebrate your story not just your balance. From milestones to memories, we're here to celebrate every moment that counts. When you join SCCU, you're not just a member, you are part of a community that values every number and every story.

1. Fulfills all Teller Level 1 duties and responsibilities.

2. Supervise the activities of the branch tellers by assigning work, answering questions, solving problems, helping with complex transactions and sensitive member relations problems, explaining policies and procedures to members and tellers.

3. Serve as the Vault Teller for the Credit Union in the absence of the branch’s Assistant Head Teller, which includes verifying cash received, filling teller cash orders, maintaining full vault security and balancing vault cash daily.

4. Assist in maintaining an adequate supply of daily cash, money orders, cashier's checks, gift cards, etc., ensuring proper availability of each.

5. Maintain knowledge of all state and federal regulations that are applicable to the transactions performed in the teller area.

6. Approve member exceptions and authorize service fee refunds to members when deemed necessary.

7. Investigate teller outages and immediately report these outages to the Branch Manager or Chief Operations Officer.

8. Assist in supervising the nightly closing process, directing activities of other tellers in balancing, preparation of checks for branch capture and gathering teller daily work.

9. Assist in performing night depository collection, verification, documentation, and transaction posting.

10. Assist in performing daily ATM balancing, cash verification, and transaction posting.

11. Possess a working understanding of Reg CC, and ensures that check holds conform to this regulation.

12. Assist in supervising daily work scanning, check scanning through branch capture and document shredding.

13. Assist in ensuring that member loose coin is counted and deposited to member’s account within 5 business days. Branches will send large quantities of loose coin to main office the following day of receipt.

14. Ensure tellers stay available to answer incoming member calls.

15. Review new requests for remote deposit service.

16. Review daily remote deposits.

17. Promptly replies to member online inquiries, “Conversations,” “Contact Us,” SymApp new account requests, and ensures the branch tellers are doing the same.

18. Promptly responds to member voice messages and ensures the branch tellers are doing the same.

19. Ensures that the teller staff of the branch participates in and promotes the Credit Union movement.

20. Provides exceptional member service to members.

21. Models good leadership and serves as a role model for less experienced tellers.

In addition to the aforementioned duties and responsibilities, any and all duties and responsibilities assigned by management that may be deemed necessary or needed in the promotion and continuance of the credit union and are job related.