Customer Service & SDR Bilingüe in Châtenay-en-France, Île-de-France at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service & SDR Bilingüe based in France.

This role offers an opportunity to work with international clients from a fully remote environment while combining customer service and sales development responsibilities.
You will help global customers resolve questions and issues while contributing to strong satisfaction and long-term relationships.
For candidates focused on sales development, the role also includes identifying business opportunities and supporting prospecting activities.
You will use CRM and customer support platforms to manage interactions, maintain accurate records, and ensure efficient follow-up.
The position is well suited to a bilingual professional who communicates confidently across cultures and enjoys solving problems.
You will join dynamic, multicultural teams working on international projects with opportunities to develop your skills and career.
It is an excellent opportunity for an experienced Customer Service, Customer Support, or SDR professional seeking flexibility and global exposure.

• Respond to customer inquiries and provide timely, professional support to clients across international markets.
• Investigate customer issues, identify appropriate solutions, and ensure requests are resolved effectively.
• Maintain high standards of customer satisfaction throughout every interaction.
• Manage customer interactions and related information accurately using CRM and customer support platforms such as Zendesk, HubSpot, or similar tools.
• For SDR-focused responsibilities, identify qualified business opportunities and conduct prospecting activities with potential customers.
• Engage with prospects and customers through clear, professional, and persuasive communication.
• Maintain accurate records of customer and prospect interactions and ensure appropriate follow-up.
• Collaborate with internal teams when necessary to resolve complex customer requests or support business development activities.

• 2–3 years of professional experience in Customer Service, Customer Support, Sales Development Representative, or a closely related role.
• Advanced proficiency at B2/C1 level in at least one of the following languages: English, French, German, Italian, or Portuguese.
• Strong verbal and written communication skills, with the ability to interact effectively with customers and prospects from different cultural backgrounds.
• Customer-focused, solution-oriented approach with strong problem-solving abilities.
• Experience using CRM and customer service management tools such as Zendesk, HubSpot, or similar platforms.
• Ability to manage multiple customer requests, prospecting activities, and follow-ups in an organized manner.
• Proactive and adaptable mindset, with the ability to work effectively in an international and multicultural environment.
• Comfortable working independently in a fully remote setting.
• Strong interpersonal skills and a professional approach to customer and prospect interactions.

• 100% remote work, providing the flexibility to work from home.
• Opportunity to contribute to international projects and work with global customers.
• Dynamic and multicultural working environment.
• Opportunities for professional development, career growth, and long-term stability.
• Monthly compensation paid in USD through Ontop.
• Exposure to both customer service and sales development activities, depending on the role focus.