Digital Print Production/Customer Service Representative in Sacramento, California at ARC Document Solutions

ARC Document Solutions is currently searching for a Customer Service Representative to join our Sacramento Team. The successful candidate is someone who enjoys working in a print environment while building relationships with clients. The Customer Service Representativewill coordinate with clients to create clear order instructions for production associates to process and print to create the desired products.Visit our careers page to viewLife At ARCand to see why employees enjoy working at ARC!https://www.e-arc.com/careers/

Work Hours: 8:00 AM - 4:30 PM

Key requirements to successfully perform the job:

The primary emphasis for this position should be hands-on Small Format Production experience and capability. Customer service will remain an important part of the role, but ideally we want someone who can move comfortably between assisting customers and producing/finishing their work.

Primary Routine Tasks:
Downloading files, calibrating printers, file setup, digital printing, email and phone communication, continuous customer contact, binding, and packaging.

• Small Format Production Experience Hands-on experience with digital printing/copying equipment and a strong understanding of small-format production processes, including setup, output, quality control, and troubleshooting.
  
  
• Print Finishing Experience Familiarity with common finishing processes such as cutting, folding, binding, drilling, stapling, and other post-print production work. The candidate should be comfortable working directly with production equipment and completing jobs from print through finishing.
  
  
• Strong Customer Service & Communication Skills Able to work directly with customers, understand their requirements, answer questions, and clearly communicate pricing, turnaround times, and job status.
  
  
• Ability to Manage and Prioritize Multiple Jobs Comfortable working in a fast-paced production environment, prioritizing time-sensitive orders, monitoring jobs through production, and maintaining quality and accuracy while multitasking.
  
  
• Computer Skills & Ability to Learn Our Systems Comfortable working with digital files, order-entry/production software, and learning new applications and equipment. Must also be able to identify basic problems with customer files or orders and either troubleshoot them or know when to seek assistance.

Duties and responsibilities include:

• Greet Clients in a Friendly Manner as they Enter the Facility.
• Process In-Person, Phone, Email, Electronic, and Hard Copy Work Orders.
  Printing documents from letter size, to large format construction documents that have been provided as either hardcopy or digital files.
  Converting customer supplied digital files to print ready format.
  Assembling and binding sets of printed documents.
  Scanning documents to digital files.
  Maintaining the accuracy and quality of the documents.
  Verifying the accuracy of invoices and documents before returning them to the customer.
  Completing all necessary paperwork to meet department procedures.
  Converting customers' written request into an invoice.
  Customer Service tasks include maintaining communications with customers.
  Providing quality customer service via phone, e-mail, or walk-in.
  Process PDF files received through email, delivery, walk-ins, or other channels.
  Maintaining a courteous can-do attitude with internal and external customers.
  Other duties may be assigned as needed.
  Perform other Tasks, Duties, or Functions as Assigned.
  Help in Production Department if needed.

Skills and Qualifications:

• Communicate Effectively with Clients and Team Members.
• Ability to effectively promote the products and services of the company.
• Thorough knowledge of materials and equipment utilized in the duplicating/print process.
• Experience in a printing, finishing and/or customer service position.
• Knowledge of the printing industry - specifically AEC, bindery, and finishing is a plus.
• Ability to quickly learn new software and procedures
• A willingness to learn MFG billing software.
• Time management skills in a fast paced on demand environment.
• Able to multi-task while maintaining quality and accuracy.
• Excellent customer service skills.
• Attention to detail, an eye for color, and a positive attitude.

Compensation: $18 - $23 Hourly (Dependent on Experience and Qualifications)

Benefits:ARC offers Comprehensive Medical Coverage, Health, Dental, Vision, 401(k) with a match, Flexible Spending Account, Life Insurance, Paid Time Off and an array of Voluntary Benefits.

Reasonable Accommodation:
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request tojobs@e-arc.com and use the words Accommodation Request in your subject line.

PM20

To all recruitment agencies:
ARC does not accept unsolicited agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.