Access Coordinator in Valencia, California at PMP Management

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as an Access Coordinator for our Valencia Division

Who We Are

Property Management Professionals (PMP) is an industry-leading association management firm providing innovative products and extraordinary services to common interest developments throughout California, Utah, and Texas. We are proud to offer a personalized, boutique level of service to our association clients, backed by the scale and resources of Odevo, one of the world’s largest resident services companies. We are proud to be privately owned, locally independent, and passionately committed to elevating the lifestyle experience for the communities we serve.

We are one of the fastest (organically) growing association management firms in each of our respective markets. Our company’s growth coupled with the depth and breadth of our network creates a uniquely rare opportunity for professional growth. Additionally, our people-centric culture allows us to attract and retain the industry’s top talent and has served as one of our primary competitive advantages over the past two decades.

To learn more about PMP, our unique approach to community management, and our people-centric culture, you’re invited to visit us online at www.pmpmanage.com visit our social media platforms:

Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description: PMP’s Access Coordinator is primarily responsible for maintaining all access devices and programs and managing and overseeing moves. This position is responsible for multiple inquiries including (but not limited to) Moves, Gates, and Clubhouses inquiries and billing and other HOA/property management-related tasks. This position will also be the first point of contact at our front desk.

Responsibilities & Duties:

• Demonstrates courteous, friendly, respectful, and cooperative behaviors towards others.
• Supports and participates in activities that promote customer services.
• Acknowledges members/guests immediately upon entering the work area. Makes sure each person checks in at the Front Desk. Handles member issues then they appear on the computer screen.
• Courteously, accurately, and efficiently answers the telephone. Directs phone inquiries to identify staff if necessary.
• Reports member issues to the General Manager.
• Communicates and follows the organizational chain of command for notification of member/staff services issues, when appropriate.
• Exhibits good communication and listening skills. Speaks clearly and actively listens.
• Able to work with diverse populations under difficult and stressful situations. Supports the team approach.
• Utilizes positive and constructive criticism to improve overall performance. Has a positive attitude.
• Participates in operational duties as necessary including sales promotion, and tours of the facility. Facility safety checks, office supply checks, etc.
• Cleaning responsibilities for the front desk area.
• Clubhouses: Book, track applications, collect funds, distribute keys, coordinate janitorial and/or security and refund deposits
• Moves: Book, track applications, collect funds, coordinate with security, and refund deposits
• Travel to communities to oversee moves as needed
• Billing: log all moves, clubhouses, and welcome packages for monthly billing
• Maintain all access devices, program and distribute
• Run access device reports for Community Managers as requested
• Manage and maintain all directories including processing changes, additions, and set up new communities
• Create developer welcome packages as requested
• Process escrow ownership changes for Community Managers as requested
• Manage entry systems and troubleshoot login issues for homeowners on Gatekey
• Process all board member reimbursements
• Maintain website guest lists
• Assist all clients (homeowners, vendors, board members & fellow employees) in a professional and friendly manner
• Access device inventory and organization
• Special projects & tasks as assigned
• Other duties as assigned

Education & Experience:

• High School Diploma or GED required
• A drive to provide extraordinary customer service
• Ability to perform under deadlines and pressure
• Ability to multi-task in a fast-paced environment
• Motivated and self-starter
• Time management skills
• Ability to build rapport with clients
• Excellent written and verbal communication skills
• Proficient in Microsoft Word, Excel, Outlook and Windows

Skill & Proficiencies:

• Excellent computer abilities to navigate our care systems
• Strong problem-solving skills
• Basic data-entry and typing skills
• Basic mathematical abilities
• Stable employment record
• Regular, predictable attendance
• Schedule flexibility to work/sit comfortably 40 hours per week Monday-Friday
• Ability to effectively communicate in a respectful and assertive manner
• Follows all department policies and procedures and offers suggestions for department performance/policy/procedures improvement. Intervenes to correct problems as they occur.
• Readily accepts work assignments in a positive manner. Performs work that is accurate, neat and consistent. Documentation is legible.
• Keeps work area neat and provides a safe environment for members. Reports safety issues and equipment failures appropriately.
• Sensitive information including, but not limited to, member and employee information is kept confidential without exception.
• Ensures that supplies of the organization are used in a cost-effective manner.
• Identifies cost-saving strategies for the department.
• Responds to difficult situations with self-control and a positive attitude.
• Makes decisions independently and knows when to ask for assistance.
• Accepts guest and other fees. Accounts for daily receipt totals when closing at the end of the shift.

The employee must be able to:

• Stand and walk for extended periods throughout the workday.
• Frequently bend, stoop, kneel, crouch, climb, reach, twist, and squat.
• Frequently use hands and arms for grasping, handling, pushing, pulling, and operating equipment.
• Lift, carry, push, and pull up to 50 pounds on a regular basis.
• Safely operate cleaning equipment, hand tools, ladders, and maintenance equipment.
• Work both indoors and outdoors in varying environmental conditions.
• Maintain sufficient visual acuity and hearing to identify safety hazards and perform assigned duties safely.

PMP Professionals LLC. is an equal opportunity employer and makes employment decisions based on merit. Qualified applicants are considered for employment without regard to race, religion, sex or gender, sexual orientation, gender identity or expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, genetic information, or any other consideration made unlawful by applicable laws.