Service Manager in Austin, Texas at Barefoot Mosquito & Pest Control LLC

POSITION SUMMARY

The Service Manager oversees daily service operations, leads field employees, and ensures the delivery of safe, high-quality pest control services. This role drives operational excellence by developing employees, supporting customer satisfaction, and promoting Barefoot's commitment to Safety, Customer Focused service, and Continuous Improvement. If you are an experienced leader who is passionate about developing teams and delivering exceptional results, we encourage you to apply.

KEY RESPONSIBILITIES

• Lead daily branch service operations by overseeing technician performance, route efficiency, and service quality to achieve operational goals.

• Recruit, coach, and develop field employees while fostering a culture of accountability, safety, and continuous improvement.

• Build strong customer relationships by ensuring service concerns are resolved promptly and customer satisfaction remains a top priority.

• Monitor operational and financial performance, using key metrics to improve productivity, profitability, and customer retention.

• Partner with branch leadership to support strategic initiatives, maintain regulatory compliance, and drive long-term business success.

QUALIFICATIONS

• Minimum of 5 years of experience in the pest control industry, including leadership or service management experience overseeing field service teams.

• High school diploma or equivalent required; valid driver's license with an insurable driving record required; pest control licensing preferred where applicable.

• Proficiency with scheduling, routing, service management software, and Microsoft Office, with the ability to analyze operational performance metrics and improve efficiency.

• Ability to communicate effectively, coach and hold employees accountable, resolve customer concerns professionally, and make sound operational decisions while promoting Safety, Customer Focused service, and Continuous Improvement.

COMPENSATION & BENEFITS

• 401(k) with Company Match

• Medical, Dental, and Vision Insurance

• Company-Paid Life Insurance

• Paid Time Off (PTO)

• Paid Holidays

• Paid Training

• Career Growth and Advancement Opportunities

SCHEDULE

• Full-time schedule, typically five days per week

• Daytime shifts averaging 8–10 hours

• Occasional weekend work as business needs require

• No overnight or night shifts

PHYSICAL REQUIREMENTS

• Ability to lift and carry up to 50 pounds.

• Ability to stand, walk, bend, kneel, climb, and perform physical tasks for extended periods.

• Ability to safely work indoors and outdoors in varying weather conditions.

• Ability to operate company vehicles, tools, and equipment safely.

• Ability to work on ladders or in confined spaces when required by the position.