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What is the role of a Technology Support Administrator at Avalon Administrative Services LLC?

The Technology Support Administrator position at Avalon Administrative Services LLC is a Full-time or part-time position opportunity in the Healthcare / Health Services field.

Where is this Technology Support Administrator job located?

Tampa, Florida, 33607, United States

What type of employment is offered for this Technology Support Administrator role?

Full-time or part-time position

What is the expected salary for this Technology Support Administrator job?

Compensation will be discussed during the hiring process.

Technology Support Administrator job near me in Tampa, Florida at Avalon Administrative Services LLC

About Avalon Healthcare Solutions:

Avalon Healthcare Solutions is the nation’s leader in diagnostic intelligence, uniquely focused on transforming the role of diagnostic testing across the healthcare ecosystem. Our proprietary Diagnostic Insights Platform delivers evidence-based policies, curated lab networks, and real-time analytics that simplify complex diagnostics, accelerate innovation adoption, and optimize diagnostic investments.

Supporting over 30+ health plans and 90+ million members nationwide, Avalon partners with payers and providers to ensure diagnostic testing is performed appropriately, efficiently, and at the right time. Our flexible solutions span routine and genetic testing management, automated adherence, and end-to-end diagnostics support—driving measurable value, reduced waste, and improved clinical outcomes.

With unmatched scientific rigor, deep clinical expertise, and a performance-based model, Avalon is redefining how diagnostics power personalized care and healthcare value.
Learn more at www.avalonhcs.com.

You will be part of a team that shapes a new market and business. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve.

For more information about Avalon, please visit www.avalonhcs.com.

Avalon Healthcare Solutions is an Equal Opportunity Employer - Vet/Disability.

This position description is subject to change at any time. As determined by the company based upon business needs, an employee in this position may be required to perform duties and take responsibility for work other than as described in this document.

About the Technology Support Administrator Position:

The Technology Support Administrator will provide technical expertise to the IT Support Team and organization, ensuring the delivery of high-quality technical support to Avalon employees and clients. The Technical Support Administrator will be expected to incorporate approved AI technologies into daily workflows to accelerate troubleshooting, improve documentation, identify patterns, automate repetitive tasks, and increase the overall effectiveness of Technical Support. The ideal candidate will have a strong background in troubleshooting complex technical issues and programming experience.

This position is a hybrid opportunity. Candidates must be able to work remotely while also reporting to Avalon’s corporate office in Tampa, Florida, as needed. Travel to the corporate office may be required periodically, which could range from a few times per month to meet business and operational needs.

Technology Support Administrator – Essential Functions and Responsibilities:

Identify, troubleshoot, and resolve complex technical issues raised by Avalon employees, Clients and resolve escalations from the IT Support Team

Technical Support Specialist will have more responsibilities, including assisting the Windows Server Administrator in managing and maintaining our Windows environment

Document and maintain a knowledge base of technical issues and solutions for reference by the technical support team

Participate in ongoing training and professional development to stay up-to-date on new technologies and products

Continuously evaluate and improve technical support processes and procedures to ensure high-quality support delivery to clients

Monitor and achieve SLAs and KPIs to ensure customer satisfaction and maintain service standards

Assist the Applications Systems Administrator in managing Azure AD, Intune, Exchange, and SharePoint.

Perform more advanced troubleshooting of laptops and other systems making adjustments within scope of responsibility

Technology Support Administrator – Minimum Qualifications:

Minimum of 12 months professional experience as a technical support technician

HS Diploma or GED

Any IT or Technical Certificate is a strong plus

Strong working knowledge of AI, particularly Claude/Anthropic

Must be proficient in Windows and MS Office environment. Linux admin skills a strong plus.

Must have an ability to work at home, such as a quiet workspace and reliable internet access.

Working knowledge of MS Windows operating systems required.

Must be able to pass a technical interview for basic Windows skills

Working knowledge of SQL and JAVA.

Excellent verbal and written communication skills to technical and non-technical audiences of various levels

Excellent problem-solving, team and time management skills

Is resourceful and proactive in gathering information and sharing ideas

Soft Skills in communications and dealing with users is required.

Strong communications and people skills

Able to work shifts between 8am-12am EST (training hours until proficient to support normal shift will be between 8am-7pm at corporate office in Tampa)

Able to work occasionally flexible hours to support staffing gaps in 24x7x365 Support Desk

Experience Developing and Reporting SLA’s metrics

Experience working with a ticketing system such Jira Service Desk

Experience training staff and users

Technology Support Administrator – Preferred Qualifications:

Education or Equivalent Experience: Bachelors (4-year) degree is preferred but not required.

Will consider relevant work experience in lieu of education

Will consider IT and Security Certifications in lieu of work experience

Preferred Experience: 1-3 years general IT support experience.

Preferred PowerShell Scripting: basic skills

Preferred Diverse Technical Skills across multiple subject areas

Working knowledge of Healthcare’s HIPAA Administrative Simplification policies and procedures for Privacy and Security

PM18

Technology Support Administrator in Tampa, Florida at Avalon Administrative Services LLC

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