Host in New York, New York at Sparrow Italia New York LLC

The Host serves as the first point of contact for guests and plays a critical role in setting the tone for an elevated dining experience. This position is responsible for managing reservations, coordinating dining room flow, and seating guests thoughtfully to ensure a smooth and balanced service. The Host maintains a clean and organized host stand while providing warm, professional, and attentive service, ensuring guests feel welcomed and cared for throughout their visit.

Key Responsibilities

• Coordinate guest seating and manage dining room flow to support efficient and consistent service
• Manage waitlists and guest arrival flow while communicating accurate wait times and seating expectations
• Manage reservations and answer incoming calls, providing accurate information and setting appropriate guest expectations
• Maintain awareness of guest preferences, special occasions, dietary restrictions, and special accommodations
• Accurately maintain reservation, guest preference, and seating information in the reservation management system
• Ensure the host area and surrounding spaces are clean, organized, and compliant with health and safety standards
• Deliver professional and attentive guest service by anticipating the needs of both guests and team members
• Resolve routine guest concerns and communicate service issues to management as appropriate
• Complete assigned administrative and preparatory tasks, including morning setup duties

Qualifications

• Maintain a clean, polished, and professional appearance
• Strong interpersonal skills with the ability to remain professional and composed in a fast-paced environment
• Strong multitasking skills with a proactive and dependable work ethic
• Proficiency with reservation management systems, POS systems, and other technology platforms preferred
• Previous experience in a guest-facing or customer service role preferred
• Availability to work nights, weekends, and holidays

Physical Requirements

• Ability to remain standing and active for extended periods of time during scheduled shifts
• Ability to move throughout all guest-facing areas of the restaurant, and walk for extended periods, including frequently walking between guest areas throughout scheduled shifts
• Ability to lift, push, or pull up to up to 35 pounds
• Ability to communicate effectively with guests and team members in a fast-paced restaurant environment
• Ability to operate reservation systems, POS systems, telephones, and other technology required to perform essential job functions