Partner Success Manager II in Chicago, Illinois at Avant Communications, LLC

Position Title: Partner Success Manager II

Department: AVANT Channel Team

Reporting To: Regional Manager, Partner Success

Location: Remote - Central Time Zone USA

AVANT is a platform for IT decision-making and the nation’s premier distributor for next-generation technologies. AVANT provides unique value to its extensive network of Trusted Advisors with original research, channel sales assistance, training, and tools to guide decision-making around IT services that promote business growth. From complex cloud designs to global wide-area network deployments to the latest in security services, AVANT sets the industry standard in enabling its partners and clients to make intelligent, data-driven decisions about services, technology and cost effective communications. For more information, visit www.goavant.net, or connect on Twitter and LinkedIn.

Purpose of the Position: The Partner Success Manager (PSM II) is responsible for tactically driving opportunities through the sales cycle for a specific subset of AVANT Trusted Advisors (TAs). These activities are performed primarily via telephone, in-market meetings, and email. The PSM plays a vital partner in guiding the Trusted Advisors through the Avant ecosystem and acts as the primary, day to day contact for the TA’s new opportunities and questions. The PSM will be expected to meet or exceed target quota and KPI metrics. This is a full-time position.

Employees located in the Greater Chicagoland Area or Dallas/Frisco area are currently expected to work from the office 1 day per week; however, this is subject to change.

Essential Functions:

• Supports regional Channel Director/Manager and regional TAs including consistent touch points through calls and email regarding funnel and strategic topics with existing Trusted Advisors

• Responsible for sales opportunities from Trusted Advisors; works closely with other teams within Partner Support department in qualification and opportunity management

• Maximizes coverage within a defined market and penetrates organizations with AVANT value and resources, especially with demonstrations to TAs of Pathfinder (AVANT’s Software for IT Decision Makers)

• Initiates and supports onboardings and re-boardings of partners to introduce and reacquaint sellers with available AVANT resources, people and process

• Provides support to Trusted Advisors including follow up, product information, quotations and closures while maintaining a high level of knowledge on all products, programs and promotions

• Manages and maintains funnel via Avant CRM (Salesforce); manages deal records for financial auditing

• Provides sales reporting internally and to Trusted Advisor community

Qualification Highlights:

• Extremely well organized with strong attention to detail

• Technologically savvy; including high familiarity with Word, Excel, and Salesforce

• Uses logical, practical, and systematic approach to problem solving

• Ability to handle, and simultaneously balance, a wide variety of multiple tasks under short time constraints

• Customer service orientation, including empathetic listening skills, pleasant phone personality, and positive attitude

• Creative problem-solving skills in assessing customer issues, identifying possible solutions, then implementing long-term strategy solutions

• Familiarity with technology categories within the industry, connectivity being a main area of focus

• Thrive in an environment that values high efficiency, personal dependability, and organizational commitment

• Undergraduate degree preferred

• 2-3 years’ experience

• Proven success in consistently achieving goals as PSM or similar work experience

•Can demonstrate expertise in PSM job responsibilities or similar work experience

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Commuter Benefits
• 401K Match
• Unlimited PTO
• Generous Parental Leave

The information contained in this job description is intended to convey information about the essential functions and requirements of the position. It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity. In addition, the employee should be able to communicate effectively and in a constructive manner with management, peers and coworkers.