Ice Rink MOD in Valparaiso, Indiana at City of Valparaiso

Incumbent serves as an Ice Rink Manager on Duty (MOD) for Valpo Parks, responsible for overseeing daily operations and ensuring a safe, welcoming, and efficient environment at the William E. Urschel Pavilion Ice Rink. Working under the direction of the Central Park Plaza Venue Director, this position supervises on-duty personnel, coordinates rink activities, and oversees customer service, financial transactions, and facility operations. Incumbent serves as the primary on-site representative of Valpo Parks during assigned shifts, addressing patron concerns, responding to operational issues, and ensuring compliance with established department policies and procedures. This position also assists with staff development, facility maintenance, and other operational responsibilities necessary to provide a positive recreational experience for all patrons.

Qualifications Include:
-Must be at least 20 years of age.
-Two years of experience in facility management, recreation operations, staff supervision, or a comparable position is preferred.
-Strong leadership, organizational, customer service, communication, and interpersonal skills.
-Ability to supervise, direct, and support employees while maintaining a professional and productive work environment.
-Ability to oversee daily facility operations, coordinate multiple activities, and effectively manage changing priorities.
-Ability to exercise sound judgment, independently resolve routine operational concerns, and appropriately escalate significant issues to supervisory staff.
-Ability to respond calmly and effectively to emergencies, patron complaints, staff concerns, and other stressful situations.
-Ability to accurately oversee financial transactions, cash handling, reconciliation, and established deposit procedures.
-Ability to understand, communicate, and consistently enforce facility rules, safety procedures, and department policies.
-Ability to work independently and collaboratively with employees, management, patrons, and other facility users.
-Ability to comply with all employer and department policies, including attendance, safety, financial accountability, and standards of conduct.
-Ability to work a flexible schedule, including evenings, weekends, and holidays.
-Ability to work in indoor and outdoor environments, including exposure to cold temperatures, snow, ice, and wet conditions.
-Ability to sit, stand, walk, bend, stoop, lift, carry, push, pull, and perform other physical activities associated with ice rink and facility operations.
-Ability to comply with all employer and department policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.
-The ideal candidate will possess a positive attitude, strong organizational skills, exceptional customer service skills, professional communication/interpersonal skills, healthy work ethics and the ability to work effectively in a team approach.

Expectations Include:
-Oversee daily ice rink operations, including public skating sessions, programs, events, rentals, and general facility activities.
-Supervises and provides directions to on-duty employees to ensure efficient operations, professional customer service, and compliance with established policies and procedures.
-Serves as the primary on-site point of contact for patron concerns, staff questions, operational issues, and emergencies during assigned shifts.
-Monitor facility conditions, skating activities, and equipment to promote a safe, clean, and welcoming environment.
-Ensure rules, safety procedures, and department policies are communicated and consistently enforced.
-Oversee admission, skate rental, concession, and other financial transactions, including cash handling and preparation of deposits.
-Assists with staff training, performance guidance, and the coordination of daily work assignments.
-Responds to and documents accidents, injuries, safety concerns, and other incidents in accordance with established reporting procedures.
-Coordinates with appropriate personnel regarding ice resurfacing, equipment operation, facility maintenance, and operational needs.
-Maintains and monitors office equipment, rink equipment, supplies, and other facility resources.
-Communicates professionally and effectively with patrons, employees, management, and other facility users.
-Assists with general rink operations and performs attendant-level responsibilities as operational needs require.
-Attend scheduled staff meetings and training.
-Complies with established Central Park Plaza, Valpo Parks, City of Valparaiso, and applicable workplace safety policies and procedures.
-Performs other related duties as assigned.

The Valparaiso Parks & Recreation Department is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status.

To perform this position successfully, an individual must be able to perform each essential function of the position satisfactorily. The requirements listed in this document are representative of the knowledge, skills, and/or abilities required. The City of Valparaiso provides reasonable accommodations to qualified employees and applicants with known disabilities who require accommodation to complete the application process or perform essential functions of the job unless those accommodations would present an undue hardship.

If you are a qualified individual with a disability and require reasonable accommodation in applying for this position, you can request assistance by contacting the Valparaiso Human Resources Department at vhr@valpo.us.

This job advertisement is not designed to cover or contain a comprehensive list of duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.