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What is the role of a Support Engineer at Alia Services?

The Support Engineer position at Alia Services is a Full-Time opportunity in the Customer Service field.

What is the expected salary for this Support Engineer job?

Compensation will be discussed during the hiring process.

Support Engineer job near me in Other / Non-US at Alia Services

****THIS IS A REMOTE POSITION ONLY****

****TO BE CONSIDERED, PLEASE SEND A 2-MINUTE VIDEO INTRODUCING YOURSELF TO HR@ALIA.SERVICES ****

WHO WE ARE:

Alia Services is one of the renowned recruitment and payroll services companies that operate remotely. We offer one-window solutions for entrepreneurs, small and medium enterprises, companies, corporates, and candidates. With us, a company can shape its organizational goals and objectives into reality by acquiring exceptional human capital with an easy and fast-paced recruitment process.

WHAT DO WE PROVIDE?

Full-time positions with the potential for overtime
100% remote jobs
Competitive compensation package.
An inclusive, fast-paced, exciting environment culture offering accelerated professional growth.
1-on-1 coaching with feedback sessions, mentorships, and leadership development programs.
Opportunities for cross-functional development

About the Role

Alia Services is recruiting on behalf of a fast-growing global SaaS company that provides a digital workplace and operational platform for enterprise customers. The company is expanding its customer-facing team and is looking for an Offshore Customer Support Specialist to join the Support team. This role involves working 9-hour shifts and supporting our global customers.

What You’ll Do

Support customers in using the clients platform effectively
Respond to support requests via email, chat, calls, or portal
Troubleshoot issues or escalate when needed
Keep customers informed and updated
Identify and report bugs to internal teams
Follow up on issues to ensure resolution
Collaborate with Customer Success and Implementation teams
Help improve our Help Center and internal resources

What We’re Looking For

At least 2 years of experience in Customer Support (SaaS or technical support preferred)
Strong communication skills in English and French (Spanish or Italian is a plus)
Experience handling customer calls and support tickets
Comfortable working with technical issues and troubleshooting
Strong problem-solving and analytical skills
Good teamwork and organization skills
Experience supporting US customers or handling escalations is a plus
Familiarity with tools like Zendesk is a plus
Basic Excel skills (VLOOKUP, data analysis)
Interest in technology and mobile troubleshooting

Support Engineer in at Alia Services

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