Patient Administrative Coordinator in Saratoga Springs, New York at OrthoNY

Join our team as a Patient Administrative Coordinator and play a vital role in supporting providers, scheduling specialists, and patients while delivering exceptional customer service. If you’re organized, detail-oriented, and thrive in a fast-paced healthcare environment, we’d love to hear from you!

Position Summary

Patient Administrative Coordinators provide administrative support to providers, scheduling specialists, and patients while delivering exceptional customer service. This role involves managing patient communications, maintaining electronic health records, and ensuring accurate and timely completion of patient-related tasks.

Responsibilities

• Triage patient calls, provide customer service, and direct calls to the appropriate person or take messages as needed.
• Maintain electronic health records and ensure accuracy.
• Distribute incoming faxes and monitor MRI orders for completeness.
• Monitor intra-mail and correspond with patients as needed.
• Perform follow-up tasks related to past, present, and future office visits for designated providers.
• Complete patient paperwork, including disability forms, worker’s compensation forms, physical therapy referrals, work notes, and prior authorizations.
• Reschedule appointments for providers as needed.
• Obtain necessary patient information, such as medical necessity forms, medical records, transportation authorizations, home care orders, and referrals.
• Respond to tasks/calls from the Call Center or Front Desk to accommodate emergency appointments and address patient needs.
• Perform other responsibilities as needed or assigned.

Qualifications

• High school diploma required; college degree preferred.
• 1–3 years of office experience, with healthcare experience preferred.
• Familiarity with medical terminology and orthopedics is a plus.
• Proficiency in Microsoft Office required; experience with EMR systems is a plus.
• Exceptional written, verbal, and interpersonal communication skills.
• Highly organized with strong attention to detail.

Other Information

• Ability to travel to other locations as needed depending on the staffing and needs of the clinics. Reliable transportation is essential