Key Accounts Manager (Strategic / Enterprise Accounts) in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Key Accounts Manager (Strategic / Enterprise Accounts) in United States.

In this role, you will own and expand relationships with the organization’s most strategic enterprise customers, acting as a trusted advisor to executive stakeholders across a global portfolio of key accounts. You will focus on driving long-term retention, platform adoption, and multi-region expansion within complex enterprise environments. The position requires strong strategic thinking, executive presence, and the ability to navigate large organizations while aligning customer goals with scalable platform value. You will lead account growth strategies, manage high-stakes relationships, and ensure customers achieve measurable business outcomes through deeper platform integration. This is a highly cross-functional role involving close collaboration with Sales, Customer Success, Product, and Support teams. It is ideal for a senior account leader who thrives in enterprise complexity, competitive environments, and long-term strategic partnerships.

In this role, you will serve as the primary strategic owner for a portfolio of enterprise customers, ensuring strong executive alignment, sustained engagement, and long-term commercial success. You will be responsible for both protecting and expanding revenue while strengthening customer outcomes through platform adoption and global standardization. Key responsibilities include:

• Managing executive-level relationships across top enterprise accounts, including security leaders, IT stakeholders, and C-suite sponsors.
• Driving account expansion through upsell, cross-sell, multi-location adoption, and long-term strategic growth planning.
• Developing and executing multi-year account strategies focused on retention, revenue growth, and global platform standardization.
• Identifying and mitigating account risk through stakeholder mapping, health monitoring, and proactive engagement strategies.
• Leading renewal strategy and competitive defense efforts to ensure strong contract retention and customer satisfaction.
• Conducting Quarterly and Executive Business Reviews in collaboration with Customer Success teams.
• Acting as the voice of the customer internally to influence product direction, resolve escalations, and accelerate issue resolution.
• Partnering across Sales, Product, Engineering, and Support teams to deliver seamless customer experiences and strategic outcomes.
• Managing complex commercial negotiations, including pricing structures, MSAs, and multi-year agreements.

This role requires a seasoned enterprise account leader with a strong track record of managing complex global customers and driving strategic growth within SaaS or technology environments. The ideal candidate combines executive relationship management, commercial acumen, and cross-functional leadership skills. Key qualifications include:

• 10+ years of experience in enterprise account management, strategic sales, or customer success leadership.
• Proven success managing Fortune 1000 or large-scale global enterprise accounts.
• Strong ability to drive account expansion, retention, and long-term strategic growth initiatives.
• Experience engaging and influencing senior executive stakeholders across complex organizations.
• Deep understanding of enterprise SaaS platforms, including adoption, expansion, and value realization strategies.
• Experience leading commercial negotiations, including MSAs, pricing models, and multi-entity contracts.
• Strong analytical skills with the ability to interpret account data, usage metrics, and customer health signals.
• Excellent communication, presentation, and relationship-building abilities.
• Preferred experience in workplace technology, security, compliance, or regulated enterprise environments.
• Experience managing global accounts across multiple regions is a strong plus.

• Opportunity to manage high-value, strategic enterprise accounts with global scope.
• Fully remote work environment with flexibility and autonomy.
• Competitive compensation with performance-based growth potential.
• Exposure to executive leadership and high-impact enterprise decision-making.
• Strong cross-functional collaboration across Sales, Product, and Customer Success teams.
• Career development opportunities within a fast-growing enterprise technology organization.
• Opportunity to shape long-term customer strategy and influence product direction.