Bilingual Patient Services Specialist in Durham, North Carolina at Therapy Smarts Inc

The Patient Services Specialist provides essential support and administrative services to the clinic, the therapists, the patients, and their families in a fast-paced environment. This person will be involved in a wide spectrum of tasks, including patient customer service, scheduling, data entry, and social media.

Required Skills and Experience:

• High School Diploma/ GED equivalent
• Ability to establish and maintain effective working relationships with patients, other employees, and the public.
• 2+ years of admin support in a medical environment is preferred
• Knowledge about health insurance, pre-authorization, insurance verification, medical terminology, preferred
• Must have excellent customer service skills
• Able to work in a fast-paced and demanding work environment
• Must demonstrate a strong work ethic and maintain professionalism at all times
• Must have a team mentality, flexibility, and willingness to learn
• The ability to communicate effectively, multitask, and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.
• The ability to uphold HIPAA compliance.
• Must exercise good judgment and discretion
• Technologically savvy and familiar with Microsoft Office products, including Google Workspace- Word, Excel
• Good communication and networking skills are a must.
• Must be bilingual in English and Spanish.

Primary Responsibilities

• Manage the check-in/check-out experience with minimal supervision, ensuring families move smoothly through the visit process.
• Independently handle daily front-desk operations such as phones, email traffic, and appointment flow using standardized scripts and workflow charts.
• Execute routine scheduling of appointments, reschedules, and cancellations within predefined protocols and clinic rules.
• Maintain EMR accuracy by entering and updating demographics, insurance details, and visit documentation consistently.
• Communicate with families through calls and EMR messaging promptly and in alignment with clinic communication standards.
• Take ownership of maintaining the waiting area, supply needs, and check-in materials in an efficient and proactive way.
• Proactively identify schedule conflicts, missing information, authorization, or incomplete documentation, and correct and resolve appropriately.
• Carry out routine administrative tasks, routing forms, preparing basic documentation, office maintenance, and supporting therapists as assigned.
• Manage daily payment collection, in line with clinic policy.

Benefits:

• Paid Time Off.
• Paid Federal Holidays.
• Up to 5 days off during the end-of-year shutdown.
• Health, vision, and dental insurance for full-time employees.
• Health Savings Account and Flexible Spending Account.
• Voluntary Life Insurance, Long Term Disability, and Short Term Disability.
• 401K to full-time Employees.
• Yearly performance BONUS.
• Fun, multi-disciplinary setting with supervision and mentorship programs.
• Positive company Culture.
• Part of a work family that values its employees.
• Unlimited growth Opportunities- Opportunity for Leadership & Management positions and professional growth.
• Training in areas of interest.
• Comprehensive new hire training