Copy of Parts Counter Sales (Full Time) Toyota in Rocky Mount, North Carolina at Carter Myers Automotive

Parts Sales Associate

The Parts Sales Associate is responsible for providing exceptional customer service while supporting retail and wholesale parts sales. This role works closely with internal service departments and external customers to identify parts needs, process orders accurately, and ensure timely fulfillment. Prior experience using CDK is preferred but not required.

Schedule

Monday - Friday (alternating Saturdays)

We’re looking for a candidate with a high school diploma or GED and at least one year of automotive parts experience. Prior experience working in a dealership or wholesale parts environment is a plus. This role offers a structured schedule within a team-oriented work environment.

Key Responsibilities

• Assist retail and wholesale customers, including technicians, service advisors, and external clients, with parts selection and availability
• Accurately look up, price, and sell automotive parts using CDK and manufacturer catalogs
• Process invoices, purchase orders, warranty parts, and returns
• Maintain organized and accurate inventory records
• Coordinate with the Parts Manager to ensure proper stocking levels and backorder follow-up
• Handle inbound calls and walk-in inquiries in a professional and timely manner
• Monitor and communicate parts status to service and sales departments
• Follow all dealership policies, safety standards, and manufacturer guidelines
• Contribute to a positive team culture and customer-focused environment

Qualifications & Skills

• Automotive parts experience preferred (dealership experience strongly encouraged)
• Prior CDK experience preferred
• Knowledge of automotive parts, components, and terminology
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment
• Basic computer skills and comfort working in DMS systems
• Strong organizational skills and attention to detail
• Ability to lift up to 50 lbs. and work in a warehouse setting as needed

Benefits

• 401(k) with company match
• Employee Stock Ownership Plan (ESOP)
• Health, dental, and vision insurance.
• Tuition reimbursement
• Opportunities for career growth within CMA’s dealership network
• Employee discounts on vehicles and services
• Closed on Sundays

Equal Opportunity Employer

Carter Myers Automotive is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.