Customer Success Executive in Prishtina at Tangoo

About Tangoo

At Tangoo, our purpose is to push the boundaries of programmatic excellence by fusing smart technology with human ingenuity, so that, we turn complexity into clarity, drive sustainable growth for our partners, and foster an environment where every Tangooer fulfills their potential.

Our culture is driven by four core principles that represent our values in action:

• Build on Strength: This guides our strategy and execution. It means choosing clarity over complexity by exploring and then focusing our efforts on the strategies that deliver the best results. Instead of fixing what is broken, we focus on scaling and 10x-ing what is already working.
• Lift Others Up: This is the foundation of our team and culture. It means we actively support, mentor, and celebrate our teammates because we know we only succeed when we grow together. It also requires the humility to let others lift you up.
• Lead with Expertise: This principle drives our client and market leadership. It means being fueled by a performance-driven mindset and act as trusted advisors. We don't just take orders; we lead the strategy to deliver unmatched programmatic excellence.
• Reroute Keep Going: This principle represents agility and resilience. It means we embrace a fail-and-learn mentality, rapidly absorbing losses and adapting our strategies to find a new path forward without losing momentum

About the role

We are looking for a proactive, detail-oriented Customer Success Executive to serve as the operational "pilot" of our campaigns and client partnerships. In this role, you will bridge the gap between partnership management and campaign delivery, ensuring seamless execution, flawless data accuracy, and robust fiscal health.

You will be the operational backbone of our team managing workflows, optimizing processes, and transforming ground-level client feedback into strategic product advancements. If you thrive in fast-paced environments, possess a deep understanding of programmatic advertising, and love turning complex data into clear, actionable insights, we want to hear from you!

What you'll do

1. Campaign Performance & Data Integrity

• Proactive Alignment: Maintain constant, proactive communication between partnerships managers and campaign delivery teams so all stakeholders are automatically aligned on Media Plans versus actual delivery.
• Campaign Piloting: Monitor campaign pacing meticulously to flag and correct under- or over-spending before they become issues.
• Flawless Reporting: Ensure absolute accuracy, numerical precision, and brand consistency across all reporting materials, delivering client-ready reports that require zero revisions.
• Fiscal Health: Maintain precise revenue forecasting to give leadership the confidence to make critical hiring and resource allocation decisions.

• Workspace Efficiency: Organize and maintain client success cases within the company Drive, ensuring a highly structured, accessible virtual workspace for the whole team.
• Feedback Loop: Systematically collect and communicate market feedback and client needs to the Line Manager to drive strategic enhancements to Tangoo’s core offering.
• Traceability: Utilize internal company tools (CRM, Programmatic Platforms, etc.) to guarantee a complete audit trail and zero information gaps.

• Task Management: Serve as the central operational focal point, accurately opening, documenting, and assigning tasks to internal teams (like the Media Team) on the first attempt.
• Process Improvement: Actively identify bottlenecks, execution inefficiencies, or potential errors from other teams, proposing immediate, proactive solutions.
• Knowledge Sharing: Support partnerships managers by sharing operational best practices and helping colleagues navigate complex processes.

Qualifications

• Programmatic Expertise: Strong ability to understand and navigate programmatic platforms (RTB, DSPs, ad exchanges, aggregators, ad servers) and digital advertising metrics/dimensions.
• Data & Analytics: Proven experience handling large data sets, analyzing the performance contribution of various marketing channels, and generating highly accurate spreadsheets and presentations.
• Eagle-Eye Attention to Detail: Exceptional focus on numerical accuracy and graphical consistency.
• Organization & Autonomy: Strong organizational skills for managing digital files and structuring complex workflows, paired with a highly autonomous approach to catching and correcting discrepancies early.
• Problem-Solving & Agility: A proactive, problem-solving attitude with the flexibility to adapt to shifting priorities within a fast-paced environment