Sales Representative in at Gemba Automotive

Gemba Automotive is seeking a high-energy, results-driven High-Earning Sales Representative to convert incoming leads into scheduled appointments and revenue. This is a fully remote, work-from-home position designed for someone who thrives in a fast-paced, performance-driven environment and is motivated by results, competition, and earning potential.

This is not a traditional call center role. You will be responsible for turning inbound opportunities into scheduled appointments and revenue, with clear performance expectations and significant earning upside for top performers.

Key Responsibilities

• Handle inbound calls, web inquiries, and text leads with urgency, energy, and a sales-first mindset
• Convert incoming opportunities into scheduled service appointments
• Proactively follow up on missed calls, unsold opportunities, and warm leads
• Build rapport quickly and guide customers toward booking decisions
• Overcome objections and drive appointment conversions
• Maintain accurate CRM updates and customer records
• Coordinate with store teams to ensure smooth appointment handoff
• Maintain consistent follow-up to maximize appointment show rate and conversion performance
• Meet and exceed KPIs related to appointments, responsiveness, and revenue generation

What It Takes to Succeed

• Naturally outgoing, confident, and engaging
• Strong desire to earn and be rewarded for performance
• Comfortable working in a fast-paced, high-volume environment
• Quick thinker who can create urgency and momentum with customers
• Strong communication and closing ability
• Self-motivated and able to perform independently in a remote setting
• Thrives in an environment with activity, variety, and measurable results

Qualifications

• 1–3+ years of sales experience (inside sales, BDC, call center sales, or automotive preferred)
• Proven ability to convert and close over the phone
• Strong objection-handling and communication skills
• Experience using CRM or scheduling systems
• Ability to work effectively in a remote/work-from-home environment
• Automotive experience is a plus, but not required

Performance Metrics

• Total appointments booked
• Appointment show rate
• Lead-to-appointment conversion rate
• Response time to inbound leads
• Revenue generated from booked appointments
• Customer experience and call quality