Shipping & Receiving Assistant in Vancouver, British Columbia at Vancouver Art Gallery
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Job Description
Regular Part-Time
The Vancouver Art Gallery believes creativity is fundamental to an open and engaged world. Bring your experience in retail, merchandizing and warehouse operations to one of Canada’s leading arts institutions in the heart of downtown Vancouver.
WHAT YOU WILL DO
As a key member of the Gallery store team, the incumbent is primarily responsible for receipt and inventory of incoming shipments of merchandise for the Vancouver Art Gallery store. They are also responsible for supporting associates on the sales floor with customer service and operating the point-of-sale system. The Shipping & Receiving Assistant contributes to effective inventory management by organizing and replenishing stock in response to sales, assisting management with inventory reporting, performing cycle counts and assisting with the maintenance of the point-of-sale database to ensure its integrity.
- Receives shipments of merchandise into the warehouse in appropriate receiving priority
- Helps customers and provides information about merchandise
- Communicates and coordinates with team members to ensure a seamless experience for
- visitors throughout the Gallery
- Takes payment for sales using a point-of-sale terminal, activates register programs to process
- staff discounts, refunds, redeem credit notes, issue gift certificates and convert U.S. funds
- Provides support to the floor staff for break coverage as needed
- In collaboration with the store associates and the store manager, creates or modifies eye-catching product displays
- Unpacks and checks goods against packing slips and invoices
- Marks incoming goods with label codes and prices
- Carries large shipments from loading bay to basement storeroom for processing; Carries goods
- from basement storeroom to Galley store and store stockroom
- Enters new inventory and purchase orders into the point-of-sale system ensuring accuracy and
- completeness
- Performs supply counts and alerts the Gallery store manager when storeroom supplies are low
- Produces inventory reports to replenish stock to ensure inventory accuracy; Takes action to correct inventory discrepancies
- Takes part in year-end inventory procedures and is responsible for warehouse count integrity
- In consultation with the store manager, is responsible for all on-line orders and maintenance
- of the Gallery’s online store; Responsible for any special orders that cannot be processed by
- Gallery Store staff
- Sells and processes wholesale orders
- Responsible for contacting vendors about any damaged merchandise received and processing
- returns
- Maintains and organizes products and supplies in the warehouse and stockrooms
- Communicates with managers and staff regarding any inventory related issues or priorities
- Contributes to a positive workplace culture by modelling respectful and inclusive
- workplace behaviour and supporting the Gallery’s commitment to equity, diversity, inclusion, and Indigenous ways of being.
These duties and responsibilities outlined above are representative, but not all inclusive
WHAT YOU BRING TO THE ROLE
The Shipping & Receiving Assistant will have completed Grade 12 supplemented by courses in office procedures and administration or related experience. In addition, the incumbent will have at least two (2) years of experience in a retail or warehouse setting. Experience with Microsoft Office (Word, Outlook, Excel) and familiarity with electronic point-of-sale systems is required. Some art related knowledge/education is an asset.
- Ability to think innovatively and creatively in planning and developing a fresh approach to
- existing activities, with a continuous improvement perspective and incorporating best practices
- Demonstrated excellence in customer service; ability to provide consistently high-quality customer service and create welcoming experiences for diverse audiences
- Demonstrated knowledge and experience in inventory management
- Ability to establish good relationships and deal effectively with visitors, callers and staff and promote a positive public image
- Some knowledge of Art Gallery exhibition programmes and activities
- Strong conflict management skills
- Ability to stand for up to eight hours per shift; ability to lift and carry and move boxes from floor to shelf height
- Willing to work varying shifts, including evenings and weekends
WHAT WE PROVIDE FOR YOU
The Vancouver Art Gallery wants you to be your best. We provide our full-time and regular part-time employees with extended medical and dental coverage, long-term disability and life insurance, joint employer/employee pension contributions and generous vacation entitlements.
Compensation and Work Environment
Salary: Pay Grade 14, $23.61 - $27.38 per hour, Monday to Thursday, 10am - 4:30pm
Hours: 24 hours per week
This is a unionized position that falls under the jurisdiction of CUPE Local 15 – VMECW. This is an in-office position at the Gallery’s downtown Vancouver location.
TO APPLY
We encourage you to submit your application through our career portal by September 22, 2026, at 11:59pm.
Please note that only applicants with Canadian citizenship, permanent residency or a valid work permit will be considered.
OUR VALUES
The Vancouver Art Gallery commits to five core values that guide all that we do:
- We are respectful of the unceded Indigenous territory upon which we are situated
- We are committed to creating an inclusive and respectful environment
- We believe that curiosity is a pathway to innovation
- We establish clear goals and expectations to cultivate a culture of accountability
- We foster successful collaboration through thoughtful communication and active listening
The Vancouver Art Gallery is situated on the unceded territories of the xʷməθkʷəyəm (Musqueam), Sḵwxwú7mesh (Squamish) and səlilwətaɬ (Tsleil- Waututh) Nations. We offer a welcoming, team-based office culture, and we are committed to providing equitable access to everyone. We actively support accessibility, anti-racism, LGBTQ2S+ inclusion, and encourage diversity in our staff, volunteers, visitors, and programming. We cultivate a safer space where all voices are heard, valued and represented.
MORE ABOUT THE VANCOUVER ART GALLERY
Founded in 1931, the Vancouver Art Gallery is recognized as one of North America’s most innovative visual arts institutions. The Gallery’s celebrated exhibitions, extensive public programs and emphasis on advancing scholarship all focus on historical and contemporary art from British Columbia and around the world. Special attention is given to the accomplishments of Indigenous artists, as well as to those of the Asia Pacific region through the Centre for Global Asias (formerly the Institute of Asian Art) founded in 2014. The Gallery’s exhibitions also explore the impact of images in the larger sphere of visual culture, design and architecture.
The Gallery’s new Art of Wellbeing Lab furthers its commitment to community by promoting the role of art in fostering health and wellbeing. Developed in collaboration with healthcare professionals, researchers and Indigenous Elders, the lab creates opportunities for individuals to engage with art in ways that support mental, emotional and physical wellbeing.
The Vancouver Art Gallery is a charitable not-for-profit organization supported by its members, individual donors, corporate funders, foundations, the City of Vancouver, the Province of British Columbia through the BC Arts Council and the Canada Council for the Arts.