Intake Specialist (Intake, Screening & Triage) in Miami, Florida at Alliance For Aging Inc

Position Overview

The Alliance for Aging is seeking an experienced professional to help older adults and individuals with disabilities access long-term care services. This position is responsible for providing program education and completing intake and screening processes for individuals seeking long-term care programs, including Medicaid and non-Medicaid funded programs. This is a hybrid position, working three days in the office and two days remote.

Duties / Responsibilities

• Accept referrals of clients from the ADRC Helpline as well as referrals from other organizations and individuals.
• Contact the referred individuals for intake and screening, to obtain necessary and essential information to determine the individual’s needs for services.
• Complete a 701S assessment with individuals by phone, utilizing the eCIRTS database in accordance with DOEA program standards.
• Provide accurate information about all programs and services including CCE, ADI, HCE and SMMCLTC.
• Accurately enroll clients in the database for programs based on eligibility criteria.
• Explain Medicaid eligibility thresholds and process to prospective applicants.
• Contact individuals pre-enrolled for programs as required to update information and screen for program eligibility.
• Complete screenings following the DOEA training instruction to meet all quality assurance measures to ensure accuracy and completeness of screenings
• Complete data entry requirements, provide all necessary and required forms, and document activities at the time of each screening.
• Collect, review and maintain accurate tracking data to ensure completeness, accuracy and timeliness.
• Provide efficient, timely and consumer friendly services to facilitate the screening, application, and review process.

The ideal candidate will possess:

• Bachelor’s degree in human services, social work, gerontology, or a related field is preferred. A minimum of two (2) years experience as a caseworker, case manager, intake specialist, or related work experience with the long-term care client population.
• Social services experience as a case worker, case manager, intake specialist, or experience in performing human services related work is also preferred.
• Strong communication skills, attention to detail and organizational skills.
• Motivation to help people, a non-judgmental attitude, excellent interpersonal skills, and an ability to empathize.
• Ability to use multiple software systems at the same time, including telephone software, databases, and Microsoft Office products, while speaking with individuals in need.
• Ability to effectively de-escalate tense or confrontational verbal interactions.
• Demonstrated ability to communicate compassionately with older adults and provide exceptional, responsive service to the public in person and over the telephone.
• Bi-lingual (English/Spanish) preferred.

In the course of daily work, the incumbent alternates physical activities such as sitting, bending, stooping and walking. Significant PC work requiring long periods of repetitive hand and arm motion required. Good visual acuity needed to view PC monitor for extended timeframes. The work environment may have frequent time constraints and business deadlines, as well as shifting priorities.