Director of Facilities - Building Maintenance in Indianapolis, Indiana at Indygo
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Job Description
Position Title: Director of Facilities | Safety Sensitive: No |
Supervisor’s Title: Deputy Chief of Fleet & Facilities | FLSA Status: Exempt |
Department: Facility Maintenance | Division: Operations |
Worker Category: Salary Exempt Full-Time | Job Class: Management |
ABOUT US
We are IndyGo, a Municipal Corporation of Indianapolis–Marion County, and we’re proud to be the largest public transportation provider in the state of Indiana. We operate transit routes throughout the county, providing millions of passenger trips a year. IndyGo is committed to expanding mobility options to improve connectivity with the company’s mission, vision, and goals.
WHO WE ARE
As the largest public transportation provider in Indiana, we believe driving people from one place to another is much more than just moving riders: it’s about helping our riders reach their hopes and dreams, education and careers, families and friends, and health and well-being. IndyGo is focused on meeting three objectives as we operate nearly 30 transit routes throughout Marion County, and provide millions of passenger trips each year. They include protecting frontline workers, increasing ridership and prioritizing long-term stability. We are moving the city forward to become a better place of opportunity and community.
INDYGO MISSION
IndyGo's mission is to connect our community to economic and cultural opportunities through safe, reliable and accessible mobility experiences. Our vision is to be at the forefront of making Indianapolis a resilient, prosperous and equitable community for all.
Accountability: We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency.
Adaptability: We adapt to disruptions through technology, workforce and ridership innovations, so we can meet the evolving needs of our community.
Workplace Culture: We offer an empowering workplace to meet the needs of our teammates and riders.
Compassion: We promote, embrace and value all individuals, treating each other with dignity and respect.
Communication: We value open and honest conversations with each other, our riders and the community.
Excellence: We are proud of who we are and the work we do and will continue to exceed customer expectations.
Responsibility: We will be good stewards of our resources.
Results: We make things better today than they were yesterday.
Safety: We ensure safe and secure environments.
BENEFITS WE OFFER
- Voluntary medical, dental, and vision coverage (effective on the first of the month following 30 days of employment)
- On-site wellness clinic for employees and their families
- Retirement plans (401A and 457B)
- Tuition reimbursement
- Free IndyGo transportation for employees and their families
- Eligibility for the Federal Loan Forgiveness Program
POSITION PURPOSE
The Director of Facilities provides senior-level leadership for the operation, maintenance, repair, and operational readiness of IndyGo's facilities, grounds, building systems, and passenger amenities. The Director leads facilities staff, manages departmental budgets and contracts, oversees preventative and corrective maintenance, and ensures facilities are safe, reliable, compliant, and able to support uninterrupted transit operations.
While a foundational understanding of building systems and mechanical trades is necessary, the primary emphasis of this role is leadership, strategic planning, contractor and vendor management, labor relations, and administrative accountability. The Director is expected to lead through others rather than perform hands-on technical work.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To perform this position successfully, an individual must be able to perform the essential functions of the job, with or without reasonable accommodation. The company will provide reasonable accommodations to qualified individuals with disabilities, consistent with applicable law.
Strategic Leadership and Planning
- Develops and executes a multi-year facilities operations and maintenance strategy, informed by and aligned with corporation priorities, approved asset-management plan, service requirements, and available resources.
- Establishes annual departmental goals, key performance indicators (KPIs), and performance benchmarks; regularly reports progress to the Deputy Chief of Fleet and Facilities and senior leadership.
- Identifies and recommends facility maintenance, repair, replacement, and operational improvement needs based on asset condition, service reliability, safety, compliance, and operational impact.
- Partners with senior leadership and other department directors to align facilities operations, maintenance priorities, and project needs with corporation-wide plans and investments.
- Contributes facility condition, maintenance history, lifecycle, cost, and operational risk information to the corporation's capital asset management planning process; translates approved asset management priorities into maintenance and repair work within the department's responsibility.
Departmental Administration and Fiscal Oversight
- Develops, manages, and monitors the facilities department operating and capital budgets; ensures expenditures align with approved allocations and corporation financial policies.
- Oversees the procurement and administration of vendor and contractor agreements, including scope development, bid evaluation, and performance monitoring.
- Ensures all maintenance activities, work orders, project milestones, regulatory inspections, and expenditures are accurately documented and reported.
- Prepares and presents departmental reports, briefings, and performance updates for internal stakeholders and senior leadership as required.
- Plans and manages routine facility maintenance, repairs, minor improvements, and like-for-like equipment or component replacements assigned to the Facilities Department. For capital renewal, modernization, renovation, major replacement, or construction projects. Facilities defines operational requirements and serves as the operational sponsor and subject-matter expert, while the Capital Assets and Facility Modernization Department leads project development and delivery.
- Refers capital renewal, modernization, renovation, major replacement, and construction projects — including projects requiring architectural or engineering design, formal construction administration, or specialized permitting — to the Capital Assets and Facility Modernization Department.
- Develops capital funding requests and cost information for identified facility renewal needs for consideration through the corporation's capital asset planning process.
Operations and Compliance Oversight
- Provides oversight and strategic direction for the maintenance and repair of all IndyGo facilities, including administrative buildings, maintenance facilities, bus storage facilities, fueling and wash systems, HVAC systems, plumbing, electrical systems, and grounds.
- Ensures preventive and predictive maintenance programs are in place and managed effectively through subordinate managers.
- Ensures compliance with environmental requirements applicable to facilities operations and coordinates with other responsible departments on corporation-wide environmental obligations.
- Oversees the corporation's environmental compliance program, including underground storage tanks and hazardous materials management.
- Ensures the work order management system is maintained accurately and that data is used to inform maintenance prioritization and resource planning.
- Establishes and enforces departmental policies and procedures related to safety, scheduling, work performance standards, and personnel conduct.
People Leadership and Labor Relations
- Directly supervises Facilities Managers and provides indirect leadership to union-represented maintenance and trades staff.
- Establishes clear performance expectations for all direct reports; conducts performance evaluations, provides ongoing coaching and development, and manages performance concerns in accordance with IndyGo policy.
- Manages labor relations in accordance with the applicable collective bargaining agreement (CBA), including work assignments, grievance response, and coordination with the Department of People.
- Leads recruitment, selection, onboarding, and retention efforts for departmental staff in partnership with the Department of People.
- Cultivates a departmental culture of accountability, safety, continuous improvement, and professional development.
Transit Infrastructure Support
- Oversees the evaluation, maintenance, and repair of passenger amenities such as BRT stations, bus stops, shelters, signage, and bike racks throughout the transit network. Coordinates with responsible service planning and capital project functions regarding the placement and installation of passenger amenities.
- Serves as the departmental liaison to other IndyGo divisions requiring facilities support, including coordinating access, operational requirements, shutdowns, staff support, commissioning, turnover, and transition to ongoing maintenance.
- Coordinates emergency response planning and on-call coverage for facilities-related incidents, including utility failures, weather emergencies, and after-hours situations.
OTHER FUNCTIONS
- Provides support to other IndyGo departments on activities involving specific facilities or facilities personnel.
- Performs other duties as assigned in alignment with IndyGo's strategic goals.
SUPERVISORY RESPONSIBILITIES
- Establishing clear performance standards, goals, and accountability measures for all direct reports.
- Conducting formal performance evaluations and providing ongoing coaching, feedback, and professional development.
- Leading or participating in the recruitment, selection, and onboarding of departmental personnel.
- Managing employee relations matters, addressing complaints, and resolving personnel issues in accordance with IndyGo policy and applicable law.
- Administering labor agreements governing union-represented staff, including work scheduling, grievance response, and coordination with the Department of People and Labor Relations.
- Ensuring compliance with all applicable employment laws, IndyGo organizational policies, and collective bargaining agreement provisions.
EDUCATION AND/OR EXPERIENCE
To perform this job successfully, an individual must meet the following education and/or experience.
- Bachelor's degree in Facilities Management, Business Administration, Public Administration, Construction Management, Engineering Technology, or a related field is preferred.
- A minimum of seven (7) years of progressively responsible experience leading facilities operations and maintenance in a complex, multi-site environment, including at least four (4) years managing supervisors, managers, contractors, and/or a union-represented skilled-trades workforce; or an equivalent combination of education, training, and directly related experience.
- Demonstrated experience developing and managing departmental budgets and facility maintenance, repair, minor improvements, equipment replacement and contractor-managed maintenance projects.
- Experience in a public agency, transit authority, or similarly complex multi-site environment is strongly preferred.
- A valid Indiana Operator's Driver's License is required.
- Certified Facility Manager (CFM) credential or equivalent professional certification is preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.
Leadership and Management
- Ability to lead, develop, and hold accountable a team of managers and frontline staff in a unionized environment.
- Skilled at building a high-performing team culture grounded in accountability, safety, and continuous improvement.
- Ability to set strategic direction, translate goals into operational plans, and manage competing priorities across a complex department.
- Working knowledge of collective bargaining agreements and experience partnering with the Department of People on employee relations matters.
Administrative and Fiscal Acumen
- Ability to develop, manage, and analyze departmental budgets, and to deliver projects on established budgets and schedules.
- Skilled in procurement and contract administration, including vendor performance management.
- Strong analytical skills, with the ability to interpret data to drive decisions, measure performance, and identify trends.
- Proficiency with Microsoft Office Suite, work order management systems, and related enterprise software platforms.
- Strong written and verbal communication skills, with the ability to prepare clear reports, briefings, and presentations for leadership and internal stakeholders.
Technical Knowledge
- Working knowledge of building systems — including HVAC, electrical, plumbing, and fueling and wash systems — sufficient to provide informed oversight and direction.
- Familiarity with applicable federal, state, and local regulations, including EPA standards, environmental permitting, and safety compliance requirements.
- Ability to read and interpret plans, specifications, technical manuals, and contractor work products, and to recognize when architectural or engineering expertise is required.
- Ability to define requirements and collaborate effectively with architects, engineers, consultants, and capital project managers.
- Understanding of preventive and predictive maintenance principles and work order management best practices.
- Working knowledge of safety standards related to personal protective equipment (PPE), chemical hazard management, lockout/tagout (LOTO) procedures, and general shop safety.
Interpersonal and Organizational Effectiveness
- Ability to build effective working relationships across departments, with contractors, regulatory agencies, and external stakeholders.
- Ability to manage multiple facilities maintenance, repair, minor improvement, equipment replacement, and contractor-managed maintenance projects in a deadline-driven environment.
- Strong problem-solving and decision-making skills, including the ability to evaluate risk, exercise sound judgment, and escalate appropriately.
- Ability to adapt to changing priorities, operational demands, and organizational needs.
PHYSICAL DEMANDS
To perform this position successfully, an individual must be able to perform the essential physical functions of the job, with or without reasonable accommodation. The company will provide reasonable accommodations to qualified individuals with disabilities, consistent with applicable law.
- Regular on-site attendance is an essential function of this position due to the need for in-person collaboration, operational support, hands-on infrastructure management, and training and development activities. This role is designated as fully onsite and is not eligible for remote work.
- Regularly moves throughout facilities and across multiple sites during the workday and is able to remain stationary for extended periods when working at a desk or in meetings.
- Occasionally exposed to heavy machinery and equipment, excessive noise, extreme temperatures, fumes or odors, and dirt or dust when conducting site inspections and facility assessments.
- May require evening, weekend, or holiday availability on an occasional basis; on-call availability is required.
- Requires local travel using a corporate vehicle on a regular basis.
IndyGo is an Equal Opportunity Employer