Service Operations Assistant Manager in Canton, Massachusetts at Easton Electronics Inc

Easton Electronics is seeking a motivated, organized professional to become the right hand to our Service Operations Manager. In this role, you'll coordinate technicians, support customers, manage projects, and help keep our Service Department running efficiently.

For over 40 years, Easton Electronics has been a trusted leader in fire protection and life safety systems. We're looking for someone who thrives in a fast-paced environment and wants the opportunity to grow into a leadership role within our organization.

What You'll Do:
1. Support the Service Operations Manager with daily department operations
2. Schedule and dispatch service technicians
3. Coordinate emergency and routine service requests
4. Communicate with customers, technicians, contractors, and inspectors
5. Coordinate and track service projects/jobs from initiation through completion, ensuring schedules, permits, inspections, customer communications, and project milestones remain on track
6. Obtain, track, and follow through on permits, inspections, and municipal approvals
7. Create and manage work orders and service documentation
8. Assist with billing, reporting, and administrative functions
9. Order, receive, manage parts/equipment for jobs/projects
10. Help improve processes and deliver exceptional customer service

What We're Looking For:
1. Strong communication and customer service skills
2. Excellent organization, follow-through, and attention to detail
3. Ability to manage multiple jobs/projects, priorities, and deadlines simultaneously
4. Proficiency with Microsoft Office
5. Experience with NetSuite ERP or similar strongly preferred. Candidates should be comfortable managing work orders, scheduling, customer records, project tracking, and reporting within a business management software platform.
6. Experience in project/job coordination, dispatching, scheduling, service operations, permit and approval administration, or office management preferred
7. Experience in fire protection, construction, HVAC, electrical, security, or related industries is a plus

Why Join Easton?
1. Competitive pay
2. Health, dental, and vision insurance
3. 401(k) retirement plan with company match
4. Paid holidays, vacation, and PTO time
5. Stable company with over 40 years of success
6. Opportunity for advancement
7. Supportive, team-oriented work environment

If you're highly organized, enjoy coordinating people and projects, and want a career with long-term growth potential in a stable, growing industry, we'd love to hear from you.