Escalated Service Manager in at PREMIER HOME PROS LLC

Job Title: Escalated Service Manager – Premier Home Pros

Salary range- $60,000 - $70,000

Location: Corporate
Job Type: Full-Time
Reports To: Director of Service Operations

Job Summary:

The Service Manager is responsible for ensuring the timely resolution of post-installation service issues, managing service technicians, and delivering exceptional customer experience. This role involves coordinating service calls, maintaining quality standards, and working cross-functionally with installation, sales, and customer service teams.

Key Responsibilities:

• Manage the day-to-day operations of the service department for bath remodeling projects.
• Scheduleservice technicians for warranty and non-warranty service calls.
• Diagnose service issues and providesupport or solutions to field teams and customers.
• Ensure service work meets or exceeds company quality standards and customer satisfaction.
• Maintainaccuraterecords of service requests, resolutions, and customer interactions.
• Review service reports and track service metrics (e.g., completion rates, customer satisfaction).
• Communicate effectively with customersregardingservice timelines and solutions.
• Collaborate with installation and project management teams to prevent recurring issues.
• Assistwith escalated customer complaints and follow through to resolution.

Qualifications:

• 3+ years of experience in service management, construction, home remodeling, ora relatedfield.
• Proven leadership and team management skills.
• Excellent problem-solving and communication skills.
• Proficient with scheduling software, CRM systems, and Microsoft Office.
• Ability to manage multiple service calls andescalateddisputesin a fast-paced environment.
• Strong attention to detail and customer service mindset.