CUSTOMER SERVICE REPRESENTATIVE - Norwood ( 2 Positions) in Jacksonville, Florida at EveryPet Formerly First Coast No More Homeless Pets

EveryPet, a dedicated non-profit organization, is seeking a driven and compassionate Customer Service Representative to join our team. In this full-time role at our state-of-the-art, low-cost, high-quality veterinary clinic, you will be instrumental in delivering exceptional customer service, managing cash transactions, and supporting our mission to make veterinary care affordable and accessible. If you thrive in a dynamic environment and are passionate about making a meaningful impact, this position offers a rewarding opportunity to contribute to our mission.

Key Responsibilities:

• Provide superior customer service, ensuring a positive experience for clients and their pets.
• Handle a high volume of appointments and in-person inquiries, including scheduling appointments and managing client records.
• Process cash transactions, manage financing options, and handle payment processing with accuracy.
• Assist with the check-in and check-out process, addressing client questions and concerns with empathy and professionalism.
• Maintain accurate and up-to-date client and financial records in our management system.
• Ensure accurate and timely record-keeping for the charitable care fund.
• Collaborate with veterinary staff to ensure smooth clinic operations and effective workflow.
• Uphold EveryPet's mission and values, representing the organization in a positive and professional manner.
• Demonstrate excellent time management skills in a fast-paced environment.
• Exhibit a compassionate attitude toward clients and their pets, contributing to a supportive and positive work atmosphere.
• Perform various administrative tasks as needed to support clinic operations.

Qualifications:

• Proven customer service skills with a focus on empathy and a positive attitude.
• Experience in cash handling and financing, with attention to detail and accuracy.
• Strong work ethic and excellent time management abilities.
• Compassionate and empathetic demeanor, particularly when dealing with pet owners and their concerns.
• Ability to represent the organization in a professional and positive manner.
• Experience in a veterinary office is preferred but not required.
• Flexibility to work rotating weekends as part of the full-time schedule.

Responsibilities:

The responsibilities listed above are not intended to represent an exhaustive or comprehensive list of all responsibilities, duties, tasks, or activities required of this position. Responsibilities may change, or additional duties may be assigned at any time, with or without notice, based on organizational needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Benefits:

• 401(k) and 401(k) matching
• Medical, Dental, and Vision insurance
• Employee veterinary discount
• Flexible schedule
• Life insurance
• Paid time off

Employee Wellness & Support:

We believe that caring for our team is just as important as caring for the pets and people we serve. Our organization is proud to provide a unique level of employee support through a full-time, on-site licensed Veterinary Social Worker dedicated to promoting team well-being, emotional resilience, and a healthy workplace culture. This resource provides support in areas such as compassion fatigue prevention, stress management, grief and loss support, communication, conflict resolution, and navigating the emotional challenges of veterinary medicine.

To further support our employees, we also offer a robust Employee Assistance Program (EAP) at no cost to team members, providing confidential access to additional resources for personal and professional well-being.

Work Environment:

The workspace is welcoming and organized, with comfortable seating and efficient check-in/out

stations that promote collaboration with veterinary staff and fellow CSRs. It features modern

scheduling technology and regular team meetings for policy updates. However, certain hazards

exist, including exposure to aggressive animals, infections, controlled substances, and

unpleasant odors. Risks like bites, scratches, and contagious diseases are present, so we

provide ergonomic furniture, stress management resources, and training in data protection and

hygiene practices. As a CSR, you are expected to deliver exceptional customer service, handle

inquiries, schedule appointments accurately, and maintain a professional and empathetic

demeanor while adhering to safety protocols.

About Us:

EveryPet is committed to making veterinary care affordable andaccessible. Our mission includes keeping dogs and cats in homes and out of shelters, providinglow-cost spay/neuter services, and offering a range of related programs and services. Join us to

be part of a growing organization where your contributions make a meaningful impact in the

lives of pets and their owners.

Equal Opportunity Employer:

EveryPet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.