LOSS PREVENTION MANAGER in PENSACOLA, Florida at Members First Credit Un
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Job Description
POSITION TITLE: Member Solutions Manager
DEPARTMENT: Collections
REPORTS TO: Chief Lending Officer
POSITION SUMMARY
The Member Solutions Manager is responsible for overseeing the daily operations of the Member Solutions (Collections) department, ensuring effective and efficient management of all consumer, credit cards, real estate, and charged-off accounts that are late, delinquent, or at risk. This position plays a critical role in maintaining the credit union's asset quality and minimizing losses, while upholding a member-focused approach to resolving financial challenges.
The Member Solutions Manager leads a team of specialists in evaluating delinquent accounts, developing repayment strategies, and assisting members in overcoming financial difficulties. This role requires strong leadership, strategic thinking, and in-depth knowledge of lending, collections, bankruptcy, and recovery processes. The manager also ensures compliance with all internal policies and external regulatory requirements, while driving continuous improvement in department performance and member experience.
EDUCATION AND/OR EXPERIENCE
High school diploma or the equivalent. Minimum 3-year experience working in a collection experience preferred. Working knowledge of the State and Federal laws, regulations, and procedures as they relate to bankruptcy, repossession, small claims, and collection agencies. Supervisory experience preferred.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of collection concepts and practices. Knowledge of Credit Union products, services, policies, and procedures. Must have a member-centric mindset and ability to communicate clearly, both verbally and in writing. Must possess good telephone, typing, calculator, communication, and organizational skills. Knowledge of the fundamentals of lending and loan collection concepts and practices. Basic understanding of compliance and regulatory requirements related to the legal aspects of collection, bankruptcy, and repossession. Possess analytical, problem-solving, and decision-making skills. Proficient in Windows, Microsoft Office Suite, and various digital platforms. Must be bondable.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Perform other duties as assigned by Management.
SUPERVISORY RESPONSIBILITIES
Directly supervises the Members Solutions Specialist I, II, & III.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands to operate a standard computer. Exerts up to approximately 30 lbs. of force occasionally. Possible vigorous work; likely to be standing, walking, and sitting throughout daily activities of greeting members and assisting them with basic cash services and/or other duties. Reasonable accommodation may be made to enable people with disabilities to perform essential functions, see HR (Human Resources).
INTERNAL / EXTERNAL RELATIONSHIPS
Has contact with members, collection agencies and bureaus, auto auction employees, Credit Union attorney and other outside sources relating to collection.
HOURS
The hours of this job are standard and related to the needs of the membership and business flow. General hours are 8:00 – 5:00 Monday through Friday, although hours may change based on department needs.
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The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.