Scheduling Coordinator II (Outreach) in Norfolk, Virginia at Childrens Hospital of The King's Daughters

The Scheduling Outreach Coordinator is responsible for the outreach and coordination for closing gaps in care among all primary care services areas, to include scheduling and pre-registration.

Manages large volume of customer calls in friendly and courteous manner.

Provides customer service through attentiveness, clear communication, and time management skills.

Obtains and evaluates all relevant information to handle and schedule appointment to the appropriate service area.

Locates and utilizes opportunity reports for patients who have gaps in care and calls and/or collects patient information for use of automated outreach system.

Serves as a patient liaison for scheduling of services for multiple service areas.

Maintains customer records by updating account information.

Provides administrative and project management support for the service area.

Communicates effectively with clinic staff either by telephone or electronically to handle questions, address patient/customer concerns or resolve issues.

Continuously evaluates and identifies opportunities to drive process improvements that positively impact the patient/customer experience.

Provides feedback on the efficiency of scheduling discrepancy to department leadership for process improvement.

Ensures compliance with all federal and state HIPAA/PHI laws.

Interfaces with multiple departments and multiple computer systems.

Perform other duties as assigned.

None required.

High school graduate or GED required.

Demonstrated ability to relate well with the public required.

Demonstrated ability to build and maintain effective relationships internally and externally. Proven ability to build strong customer relationships and deliver customer-centric solutions is required.

Demonstrated ability to effectively gather and exchange information, both oral and written communications, with proper grammar, spelling and punctuation is required.

Demonstrated experience using windows based software is required. Experience using scheduling software highly preferred.

Demonstrated ability to successfully multitask to accomplish the work required.

Demonstrated ability to schedule appointments for multiple service areas and adhering to scheduling algorithms is preferred.

Knowledge of medical terminology gained either through coursework or work experience preferred.

Demonstrated ability to utilize electronic medical record software preferred.

Demonstrated ability to successfully work in multiple computer systems simultaneously is highly preferred.

Demonstrated proficiency using MS Excel (beginner level) required; intermediate level highly preferred.

Normal office environment with little exposure to excessive noise, dust, temperature and the like.

This position is eligible for teleworking.