Systems Manager in Manistee, Michigan at Little River Casino Resort

SUMMARY:

Manages, administers, and maintains the Little River Casino Resort's repository of software applications through best practices and the appropriate staffing and management of a technical team. Responsible for planning and coordinating the processes required for the provision of user applications and systems necessary for business operations. Apply proven communication and problem-solving skills to guide and assist the user group on issues related to the design, development, and deployment of mission-critical information and software systems.

Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

MINIMUM NECESSARY QUALIFICATIONS:

Education:

● High school diploma or GED

● 2-year technical degree in computer related discipline and 4 years of Information Technology experience or 6 years of Information Technology experience

Experience:

● 2 years supervisory/lead experience in an information technology role

● 4 years progressive hands-on experience supporting systems, Point of Sale (POS) and Hotel Property Management System (PMS) applications, advanced knowledge/experience with current versions of Windows Server, Office, other standard programs, Comp TIA A+ Certification or ability to demonstrate knowledge and MCDBA (Microsoft Certified Database Administrator) Certification or ability to demonstrate knowledge

● Experience working with a Tribally run casino and/or resort preferred

A documented and verifiable combination of education and experience may be substituted for degree requirements.

Age Requirement:

● At least 21 years of age

SKILLS AND ABILITIES:

● Excellent computer skills with experience in word processing, databases, and spreadsheets

● Excellent organizational, written and verbal communication skills

● Excellent professional telephone etiquette

● Excellent problem-solving skills

● Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery

● Accurate and detail-oriented

● Maintain high confidentiality

● Independently manage multiple tasks in a professional manner

● Ability to work independently with minimal supervision

● Ability to work cooperatively with all departments

● Ability to manage extensive amounts of paperwork

● Ability to operate most office equipment (computer, fax, copier, etc)

● Verifiable knowledge of development and successful management of departmental budgets, labor control and expenses

● Best practices of team member selection, development, and mentoring team members to success

CONDITIONS OF EMPLOYMENT:

Conditions of employment with Little River Casino Resort include passing a pre-employment drug test excluding marijuana, a background investigation to secure a license from the Little River Band of Ottawa Indians Gaming Commission, passing Resort background check to meet the employment eligibility requirements as they pertain to the position and successfully completing a 90-day introductory period.

Individual must not have been charged or released from employment or involved in anything which could be considered a liability to the Resort, e.g. harassment, theft, violence, or integrity issues.

Knowledge, Competences, and Talents:

● Accountable - Accept responsibility and account for actions

● Assignment - Ability to accurately plan, hire, schedule, and correctly assign, appropriate workloads to your staff’s knowledge, skills, and abilities

● Collaborate - Ability to work with team members and management team to improve the gaming environment and continue to create a fun and exciting entertainment culture for our guests

● Communication – Clearly, concisely, and professionally use verbal and written skills with guests, team members, management team and vendors

● Guest Orientation - Establishes and maintains long-term guest relationships, building trust and respect by consistently meeting and exceeding expectations in a professional and ethical manner

● Confidential - Will maintain and abide to the highest standards of confidentiality pertaining to team member, department, LRCR, and guest information

● Detail Oriented – Ability to pay attention to the minute details of a given project or task

● Diversity – Work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type

● Emotional Intelligence - Able to keep your emotional intelligence skills present and accessible, including thought and emotion control, emotional barriers, a flexible mindset and be conscious of and in alignment with the organization's core values as you lead your department

● Empathetic – Appreciates and sensitive to the feelings of others

● Ethical - Demonstrates conduct conforming to the highest-level set of values and accepted standards

● Interpersonal skills - Able to work effectively with guests, team members, management team, and vendors

● Judgment - Makes well-reasoned and timely decisions based on careful, objective review and informed data

● Leader – Sets the standard, is an example and correctly influences and ensures others perform their jobs correctly, effectively, and responsibly

● Mentoring - Including but not limited to responsiveness to staff needs, personnel issues, and providing a consistent / timely / fair / accurate evaluation process to help each team member succeed.

● Organized – Possesses the trait of being organized and follows a systematic method of performing a task

● PC skills - Demonstrates proficiency in PC hardware, software and applications as required

● Policies & Procedures - Demonstrates thorough, accurate, working knowledge and supportive attitude of all organizational policies, procedures, guidelines, and systems

● Problem Solving – Understands and identifies existing and potential departmental problems / issues by obtaining relevant input, information and data and objectively evaluates and develops recommendations, develops, and evaluates alternative course of action, selects correct course, and follows up

● Professional Attitude – Value, motivate and appreciate each individual you interact with in your office, your department(s), the Casino, the community and all of our guests

● Reliable – Is dependable and trustworthy

● Respectful and Honest / Acts with Integrity - Is truthful and credible in the workplace with team members, management team, guests, and vendors

● Success of all - Ability to professionally, fairly, and correctly direct and supervise staff towards their personal and professional success

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures applications meet business, user, system, and compliance requirements; identifies and resolves system issues.

• Reviews and analyzes applications to improve effectiveness, efficiency, and value.

• Promotes and shares application best practices across the organization.

• Researches, evaluates, recommends, and supports procurement of software solutions and services.

• Installs, configures, deploys, integrates, enhances, and upgrades enterprise applications.

• Collaborates with vendors, system owners, and support staff on testing, deployment, and issue resolution.

• Reviews technical documentation to assess functionality, compatibility, and compliance.

• Coordinates feasibility studies and provides recommendations for systems under consideration.

• Assists with contract negotiations and serves as primary liaison with software vendors.

• Directs systems support activities in alignment with business operations.

• Maintains software, system, licensing, and contract inventories.

• Develops and delivers end-user training, documentation, clinics, and system reviews.

• Manages and maintains non-gaming application systems, including POS, PMS, HRIS, Payroll/Time & Attendance, and related platforms.

• Oversees all Systems area functions and provides after-hours support as required.

• Assists with Help Desk supervision and provides advanced technical support.

• Participates in IT leadership activities and supports departmental initiatives.

• Ensures systems comply with Minimum Internal Controls (MICs), policies, and regulations.

• Supports IT budget planning and reporting with the Director of Information Technology.

• Supervises staff performance, retention, training, evaluations, and disciplinary actions.

• Assists with hiring and termination processes in accordance with approval requirements.

• Ensures departmental goals, efficiency, safety standards, and communication practices are met.

• Conducts department and staff meetings and attends required training and leadership sessions.

• Prepares required monthly, quarterly, and annual reports.

PHYSICAL DEMANDS:

While performing the duties of this job, the team member may be required to frequently stand, walk, sit, bend, twist, talk, hear, and perform repetitive motions. There may be prolonged periods of sitting, keyboarding, and reading. Must have manual dexterity necessary to manipulate all computer/video equipment. Must be able to perform repetitive hand and wrist motions. The team member must occasionally be able to push, pull, grasp, lift and/or move up to 50 pounds routinely. Any lifting and/or moving over 50 pounds needs to be done in a team lift. Specific vision abilities required by this job include reading, document, computer, distance, and color vision. Talking and hearing are essential to communicate with team members, vendors, and guests in individual, department, small and/or large group meetings. Communication in face-to-face discussions, telephone, emails, and other electronic ways required. Must be able to operate computer equipment for extended periods of time. Must have a good sense of balance and be able to bend and kneel.

WORKING ENVIRONMENT:

A working environment is the setting, social features, and physical conditions in which a job is performed. The general working environment for the Resort is office, gaming floor, food outlet, hotel and convention/entertainment center including flashing lights, frequent loud noises, and a smoke-filled environment. Must be flexible with work schedule for any hours and/or shift, as assigned, according to business needs. Occasional overtime required. Occasionally must deal with angry or hostile individuals. Extensive computer use.

DISCLAIMER OF EMPLOYMENT:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job description. It shall govern all positions as defined in the Team Member Handbook. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

All Little River Casino Resort Team Members are responsible to ensure they are in compliance with Little River Casino Resort Policies and Tribal Gaming Regulations.

ACKNOWLEDGMENT:

I have reviewed the content and description of the above listed position and have been provided a copy of the description. I certify that I am able to perform the essential functions of this position as outlined in this description, with or without reasonable accommodation.