Administrative Customer Service in Durham, North Carolina at Frontier Dental Laboratories, Inc.
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Job Description
Join Our Dynamic Administrative Customer Service Team!
Are you looking to join a thriving and reputable private organization in the dental laboratory industry? Our team at Absolute Dental Services is expanding, and we're seeking a dedicated and enthusiastic professional to join our Administrative Customer Service team full-time! We pride ourselves on delivering exceptional quality and service to our customers, and we want you to be part of our success story.
About Us: At Absolute Dental Services, we're committed to providing top-notch dental prosthetics and outstanding customer support. Our team is the backbone of our operations, ensuring seamless communication and efficient service. If you're passionate
about helping others and thrive in a fast-paced environment, this opportunity is for you!
Your Role: As a member of our Administrative Customer Service team, you'll be the friendly voice and helpful hand that keeps our office running smoothly. This is an in-office position, perfect for someone who loves interacting with people and enjoys a variety of administrative tasks.
Key Responsibilities:
- Answer multiple phone lines and assist callers with inquiries.
- Accurately log case information into our database, including uploading/downloading case documents and photos.
- Provide essential administrative support to the team.
- Handle packing, shipping, and mailing packages using the UPS/FedEx system.
- Assist with case inquiries, customer communication, invoicing, and general administrative duties.
- Perform data entry with precision and attention to detail.
- Deliver excellent customer service, ensuring a positive experience for all our clients.
What We're Looking For:
- Strong organizational and multitasking skills.
- Ability to work efficiently in a fast-paced environment.
- Exceptional communication skills, both verbal and written.
- A proactive and positive attitude with a focus on customer satisfaction.
Why Join Us?
- Competitive salary commensurate with experience.
- Full-time employee benefits package including Paid Vacation, Paid Holidays, 401k, Health Insurance, Vision Insurance, Long Term Disability, and more.
How to Apply: If you're ready to join a supportive and energetic team, please submit your resume. We can't wait to meet you!
Requirements:- Qualified candidates will have 1-2 years of experience in Customer Service, Administrative or similar field.
- Dental knowledge or experience a plus but not required.
- Candidates must also be proficient with Microsoft Word, Outlook and type 40+ WPM.
- This position requires a combination of periods of standing, sitting and walking.