2027 Assistant General Manager in West Yellowstone, Montana at Under Canvas Inc.

Summary

This is a unique opportunity to work outdoors close to some of the country’s most popular national parks. As an Assistant General Manager (AGM), you partner closely with the General Manager (GM) to ensure the camp delivers exceptional guest experiences. The AGM serves as an expert in customer service and operational processes, collaborating daily with team members from front desk, maintenance, housekeeping, and food & beverage. Together with the GM, the AGM communicates goals and expectations to the team and assists where needed.

Competencies

Effective Communication

Adaptagility

Planning and Organizing

Fostering Learning and Development

Inspiring Others

Decision Making

Initiative

Key Responsibilities

Cross trained in each property department

Ability to travel for task force work at another location when requested

Think critically to respond and react quickly to ever changing situations on property

Deliver clear expectations to the team in all operational areas

Professional in all internal and external communications

Maintaining a positive and open-minded attitude

Resolve guest and team member issues quickly and efficiently

Review applications and conduct interviews

Support in hiring decisions to include approvals of extending offers, onboarding tasks and deadlines with GM and HR

Collaborate with GM and HR to support staffing and retention disciplines

Delegate tasks

Able to run the camp and work independently with minimal oversight

Find ways to streamline processes to maximize efficiency and resource use

Establish and maintain relationships with local businesses and communities

Develop creative outlets to engage team members and show appreciation or recognition on a consistent and regular basis

Be growth oriented

Evaluate, develop, and report on NPS and eNPS action plans

Monitor financial performance to drive business decisions

Spearhead new initiatives to drive financial results

Assist with building of the annual budget for camp location

Support with monthly and yearly inventory as needed per department

Create synergy across all property departments through strong leadership

Meet with team members to support their growth and development

Create positive work environment that is guest-focused

Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained

Collaborate with other members of camp management and the corporate team

Oversee staff housing to include monthly inspections, maintenance issues, housing audits, and be the initial contact for housing employee relations

Create and deliver corrective action documents to team members

Act as the point of contact for payroll approvals and timecard adjustments

Responsible for oversight of approval all departmental timecards

Prioritize tasks effectively

Participate in camp level and company-wide meetings

Submit high quality work products in a timely manner

Respond to guest reviews in the established time period

Promote company sustainability initiatives

Other duties as assigned

Preferred Qualifications

High School Diploma or GED or equivalent work experience

At least 1 year of management experience or 2+ years of supervisory experience, or a combination of both

Desire for growth in the organization

Competently perform duties in absence of GM

Travel to a variety of camp locations as required

Demonstrated commitment to delivering high quality customer service

Goal-oriented, results-driven, strong interpersonal and communication skills

Communicate in a clear and professional way

Interact with a friendly, enthusiastic, positive attitude

Demonstrate sound judgement, follow direction, and take decisive appropriate action

Learn, embrace, and train team on company policies, practices, and procedures

Strong organizational skills to execute and prioritize multiple tasks

Able to influence and inspire teams

Ability to work independently and meet deadlines on assigned projects

Proficiency in Microsoft Office Suite and in HMS and POS systems

Participate in educational and training opportunities

Prior experience in budgeting, reporting, and P&L management

Understanding of property management systems

Basic knowledge of maintenance operations

Prior food and beverage experience

Hospitality experience preferred, but not required

Additional Information

Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events

Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker

Stand and walk over slippery and/or uneven natural walking surfaces for majority of workday

Bend and stoop

Observe and respond to dangerous situations

Operate guest transport carts and/or property vehicle

Travel as needed

Food Handler (ServSafe) Manager Certification

• Must be obtained by property opening date or before starting any work involving food or alcohol handling

This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.

COMPENSATION AND BENEFITS:

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:

Company's health insurance plan
401(K)
Heavily discounted tents for Under Canvas family and friends stays
Bar N Ranch lodge and cabin discounts
Industry discounts for outdoor brands
Lifestyle partner brand discounts

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.