Customer Service Representative in Albuquerque, New Mexico at ATA Services, Inc.

ATA Services Inc. is seeking to hire a Customer Service Representative to work on a temporary assignment with the City of Albuquerque.

Pay Rate : $15.00/Per Hour with Weekly Pay

Schedule : Monday-Friday, 8:00 A.M. - 5:00 P.M.

Start Date : ASAP

Location : Albuquerque, NM (In Person)

POSITION SUMMARY:

Perform a wide variety of customer service related duties including but not limited to providing information to transportation customers, scheduling reservations for the senior population, preparing daily manifest schedules and receiving feedback from customers.

ESSENTIAL FUNCTIONS:

(Essential functions may include, but are not limited to the functions listed below)

• Answer a multi-line phone system regarding transportation services for the senior population.
• Determine the best possible route and schedule for customers using the fixed and itinerant routes.
• Schedule reservations for senior customers utilizing the department transportation services and the computer generated scheduling system.
• Schedule reservations for individuals enrolled in various senior meal site and volunteer programs.
• Enter data into computer and verify data for accuracy and completeness.
• Answer inquiries and provide information to walk-in customers.
• Furnish customers with transportation information such as services, routes, schedules and program eligibility.
• Determine an appropriate course of action for a variety of circumstances related to both the fixed and itinerant service.
• Input data to maintain and update records for the transportation program using the reservation scheduling computer system.
• Generate and distribute reports as needed utilizing a computerized reporting system.
• Operate a variety of office equipment including a two way radio, copier, facsimile machine, adding machine and computer.
• Record and respond to a variety of questions and inquiries from the general public over the phone and in person on a daily basis for fixed and itinerant services.

SUPPLEMENTAL FUNCTIONS:

• Perform routine dispatching duties as assigned.
• Perform related duties and responsibilities as required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.
• High school diploma or GED; and Two (2) years of customer service experience.
• Two-way radio operation experience preferred.

ADDITIONAL REQUIREMENTS:

• Dependent on position may require a valid New Mexico Driver's License and a City Operator's Permit (COP).

PREFERRED KNOWLEDGE:

• Public transit services and basic operations.
• Customer service and public relations techniques.
• Telephone etiquette and procedure.
• Basic local geography.
• Basic office procedures, methods and computer equipment.
• English usage, spelling, grammar, and punctuation.
• Basic mathematical principles.
• Principles and procedures of record keeping.
• Principle and procedures of complex filing systems.
• Principles of basic clerical accounting.

PREFERRED SKILLS AND ABILITY:

• Exhibit customer service skills both in person and on the phone.
• Interpret transit routes, schedules, maps, and written materials.
• Perform general clerical work including maintaining files and compiling information for reports.
• Learn the geography of the local area.
• Maintain accurate and complete records.
• Set up complex filing systems.
• Correctly interpret and apply City policies and procedures.
• Operate office equipment including a computer, copy machine and adding machine.
• Understand and follow oral and written instructions.
• Communicate clearly and concisely.
• Perform the essential functions of the job with or without reasonable accommodation.
• Establish and maintain effective working relationships with those contacted in the course of work.

WORKING CONDITIONS:

• Environmental : Office environment; exposure to computer screens.
• Physical : Essential and supplemental functions may require maintaining physical condition necessary for sitting, standing, or walking for prolonged periods of time.